Senior Customer Success Engineer - Data Platform & DR/RR

Veeam Software; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

20 vacation days

Private medical insurance

Wellbeing allowance

Annual volunteering hours

HCF corporate health insurance

Job summary

Veeam Software is seeking a Senior Customer Success Engineer to lead onboarding, adoption, and optimization across the Veeam Data Platform. You will identify churn risk, migrations, and upsell opportunities while applying DR and resilience expertise to deliver measurable customer value.

You will engage with CISO/CIO stakeholders, build adoption roadmaps, and drive renewal strategies in collaboration with Sales and CS leadership, supporting long-term ARR growth across Enterprise accounts.

Qualifications

• 5+ years in customer-facing engineering roles focused on data backup and recovery.
• Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
• VMCE certification required (may be completed post-hire within an agreed timeframe).

Responsibilities

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
• Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
• Run recovery simulations; apply the DRMM model to track and report resilience posture; deliver quarterly resilience reports.
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.

Skills

Customer-facing

VMCE certified

Executive engagement

Communication skills

Cross-functional collaboration

Education

AWS Solutions Architect (Associate/Professional)

Azure Administrator or Solutions Architect Expert

Tools

Veeam Data Platform

Virtualization platforms

Scripting/Automation

Job description

Veeam Software is seeking a Senior Customer Success Engineer to lead onboarding, adoption, and optimization across the Veeam Data Platform. You will identify churn risk, migrations, and upsell opportunities while applying DR and resilience expertise to deliver measurable customer value.

You will engage with CISO/CIO stakeholders, build adoption roadmaps, and drive renewal strategies in collaboration with Sales and CS leadership, supporting long-term ARR growth across Enterprise accounts.