Customer Success Engineer - Cybersecurity & NDR (Hybrid)

DaParrot Ltd; Australia; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid and Remote Work Model

Health, Dental, and Vision Benefits

Educational Reimbursement

401k with Employer Match

Paid Volunteer Time

Job summary

ExtraHop is seeking a Customer Success professional to help customers achieve value from our NDR platform, driving renewals and growth. You’ll engage users, conduct onboarding, and align success plans with sales and product teams.

The role supports both remote and in-person interactions, with a strong emphasis on cross-functional collaboration and customer advocacy to shape roadmaps and service delivery.

Qualifications

• Four-year college degree in a technical field such as MIS or IT.
• Experience in customer success programs and cross-functional collaboration.
• Strong communication skills, both written and verbal.

Responsibilities

• Analyze customer requirements and promote the highest value application of ExtraHop in the customer environment.
• Secure contract renewals and identify growth opportunities by assisting customers to drive successful outcomes.
• Engage end-users to provide targeted assistance and enablement – both FTF and remote customers.
• Lead onboarding for new customers and document customer health and maturity levels.

Skills

Communication skills

Multitasking

Cross-functional collaboration

Independent initiative

Salesforce CRM

Excel

Education

Four-year degree in MIS/IT

Tools

Salesforce.com CRM

Job description

ExtraHop is seeking a Customer Success professional to help customers achieve value from our NDR platform, driving renewals and growth. You’ll engage users, conduct onboarding, and align success plans with sales and product teams.

The role supports both remote and in-person interactions, with a strong emphasis on cross-functional collaboration and customer advocacy to shape roadmaps and service delivery.