Customer Success Lead — Drive Adoption & Growth (Hybrid)

AvePoint; Sydney; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Health Insurance

Hybrid work model (3 days in office)

Tuition Reimbursement

Employee Referral Program

PTO / Paid Time Off

Job summary

AvePoint is seeking a Customer Success Manager to drive adoption strategies for our customers, bridging sales and technical strategy to align stakeholders from account managers to support engineers.

You will enable customers, develop long-term relationships, analyze product fit, craft success plans, support renewals, and deliver product overviews and training to help clients achieve business outcomes.

Qualifications

• Bachelor’s degree or equivalent education.
• Several years of experience in a technical or business consulting role in SaaS.
• Strong customer satisfaction, adoption, and retention experience.
• Excellent written and verbal communication.
• Strong organization and project management skills.
• Ability to work independently and within a global team.
• Willingness to learn and adapt in a fast-paced environment.
• Experience communicating with stakeholders and decision makers.

Responsibilities

• Drive customer enablement through positive business outcomes that strengthen adoption and retention.
• Develop and maintain long-term relationships with key accounts and coordinate support for solution delivery.
• Solve customer problems through product fit analysis and alignment to business needs.
• Determine individualized customer success plans using data such as NPS.
• Collaborate with account managers to align sales and post-sales strategies.
• Support contract renewals and coordinate cross/upsell opportunities.
• Assess adoption status and support history to inform success strategy.
• Pursue goal attainment to drive client success.
• Become an expert in AvePoint features and benefits.
• Deliver product overviews and training both web-based and onsite.
• Provide advisory and consultancy on AvePoint technologies.

Skills

SaaS experience

Customer success

Stakeholder management

Communication skills

Relationship building

Education

Bachelor’s degree

Tools

Gainsight

CRM systems

Job description

AvePoint is seeking a Customer Success Manager to drive adoption strategies for our customers, bridging sales and technical strategy to align stakeholders from account managers to support engineers.

You will enable customers, develop long-term relationships, analyze product fit, craft success plans, support renewals, and deliver product overviews and training to help clients achieve business outcomes.