Senior Customer Success Engineer - Data Platform & DR&R

Veeam Software, Inc.; Greater Shepparton; Sur place; AUD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Vacation days 20

4 VeeaMe Days (global)

Private medical insurance

Income protection

Wellbeing allowance

Résumé du poste

Veeam Software is seeking a Senior Customer Success Engineer to lead onboarding, adoption and optimization across the Veeam Data Platform. You will proactively identify churn risk, migrations, and upsell opportunities, applying disaster recovery expertise to deliver measurable customer value.

You will own the technical success plan, engage CISO/CIO stakeholders, and partner with Sales and CS leadership to influence renewal terms and expansion opportunities.

Qualifications

• 5+ years in customer‑facing engineering roles focused on data backup and recovery.
• Hands‑on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
• VMCE certification is required; AWS/Azure certifications are preferred.

Responsabilités

• Configure customer accounts; customize backup policies and storage; facilitate onboarding.
• Identify migration opportunities; analyze usage; align business outcomes with product adoption.
• Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
• Run recovery simulations; apply the DRMM model to track resilience; deliver quarterly resilience reports.
• Monitor churn signals; define mitigation plans; support renewal strategy with actionable technical insights.
• Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
• Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment.
• Collaborate on marketing‑informed campaigns to drive adoption and expansion.
• Operate with a long‑term account assignment model tied to ARR and growth; typically 5–50 Enterprise/Commercial‑Named accounts with $100K+ ARR.
• Own the technical success plan and adoption roadmap; influence pricing and renewal terms with Sales and CS leadership.

Connaissances

Customer-facing engineering

OS and virtualization

Storage management

Scripting & automation

Cloud platforms

DR&R practices

AWS Solutions Architect

Executive stakeholder engagement

Communication skills

Formation

VMCE certification

AWS Solutions Architect (Associate/Professional)

Azure Administrator / SA Expert

Description du poste

Veeam Software is seeking a Senior Customer Success Engineer to lead onboarding, adoption and optimization across the Veeam Data Platform. You will proactively identify churn risk, migrations, and upsell opportunities, applying disaster recovery expertise to deliver measurable customer value.

You will own the technical success plan, engage CISO/CIO stakeholders, and partner with Sales and CS leadership to influence renewal terms and expansion opportunities.