Customer Success Operations Manager - Data-Driven Growth

Varonis Systems, Inc.; Australia; On-site; AUD 120,000 - 160,000; Full time

Job summary

Varonis Systems, Inc. is seeking a Customer Success Operations Manager to orchestrate the customer journey, analyze data, and drive value realization across the business. You will close collaboration with regional leadership and cross-functional teams to improve satisfaction, retention, and growth.

The role emphasizes data-driven decision making, process optimization, and scalable training for customer success teams. A strategic mindset and strong communication skills are essential.

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Marketing, Management, or a related field.
• Proven experience in customer success, operations management, or a similar role.
• Extensive experience in customer success operations or related leadership role’s.
• Familiarity with customer success systems and tools.
• Strong understanding of customer journey mapping and experience optimization.
• Analytical skills with data-driven decision making.
• Experience with performance tracking and reporting tools.

Responsibilities

• Develop and implement standard methodologies for customer success operations.
• Set and track clear goals, KPIs, and metrics to measure success.
• Collect, analyze, and interpret customer data.
• Use data insights to inform strategies and predict trends that improve retention and growth.
• Work with sales, account managers, and TAMs to deliver meaningful outcomes.
• Ensure alignment with overall business objectives.
• Implement and maintain a feedback loop to gather customer insights.
• Analyze feedback to improve services and customer experience.
• Create training materials and provide ongoing education for customer success teams.
• Ensure teams are up-to-date with best practices and tools.

Skills

Analytical Skills

Process Optimization

Technical Proficiency

Communication Skills

Project Management

Interpersonal Skills

Problem-Solving Skills

Leadership Skills

Education

Bachelor’s or Master’s degree in Business Administration, Marketing, Management, or a related field

Tools

Customer success tools

Job description

Varonis Systems, Inc. is seeking a Customer Success Operations Manager to orchestrate the customer journey, analyze data, and drive value realization across the business. You will close collaboration with regional leadership and cross-functional teams to improve satisfaction, retention, and growth.

The role emphasizes data-driven decision making, process optimization, and scalable training for customer success teams. A strategic mindset and strong communication skills are essential.