Senior Customer Service Specialist

Randstad; Sydney; On-site; AUD 44,000 - 63,000; Full time

Job summary

Randstad NV is seeking a Market Operations Associate to support customer service and property purchase workflows in South Eveleigh, NSW. This full-time, on-site role operates on standard business hours with a temporary contract that may become permanent after training.

The position focuses on processing, document management, and coordinating with internal teams and external partners to ensure a smooth customer experience. Training provided with opportunities for flexible options after onboarding.

Qualifications

• Operations & processing experience in back-office or high-volume environments.
• Excellent attention to detail with a methodical approach to tasks.
• Clear, fluent English communication with strong collaboration skills.
• Ability to handle complex edge cases and fast-paced changes.
• Comfortable learning new internal tools and working across systems.
• Mature, proactive worker who takes ownership of deliverables.

Responsibilities

• Workflow Execution: Coordinate and execute operational processing across the property purchase lifecycle, from sales contract review to settlement.
• Document & Contract Management: Handle sales contracts and documents with accuracy, navigating non-standard docs and edge cases.
• Stakeholder Liaison: Work with internal teams, external legal and financial partners to maintain a seamless experience.
• Queue & Inbox Management: Monitor high-volume task queues and inboxes with fast, accurate resolution in line with SLAs.
• Quality & Compliance: Adhere to documented rules and procedures with high attention to detail.
• Process Improvement: Identify opportunities for process improvements and contribute to operational excellence.

Skills

Operations & Processing

Accuracy & Detail

Communication

Adaptability & Judgment

Systems & Data Literacy

Independence

Job description

Market Operations Associate - Customer Service

Location: South Eveleigh, NSW (Full-Time, On-Site)

Temporary Contract with Potential to Permanent

Hourly Rate: $38.89/hr + super

Hours: Standard Business Hours (9:00 AM - 5:00 PM) Flexible options available after training.

Who Are We?

We're Home-in and we are on a mission to simplify the experience of buying property. While buying property is exciting, it can also be time-consuming, complex, and stressful. There's conveyancing, building and pest inspections, making an offer, liaising with your lawyer, lender, and real estate agent… and that's just the beginning! What if all of this could happen in one place and you could be guided through the required steps to purchase your home using an intuitive, easy-to-follow checklist? Enter Home-in. We provide home buyers with a central hub featuring everything they need to buy a property so that they can purchase with confidence. We are the first of our kind and we are proudly transforming the property purchase experience across Australia.

Where You Fit In

We're looking for highly organized, process-oriented Market Operations Associates to join our team in South Eveleigh. This role is ideal for someone who thrives in complex, fast-paced environments, enjoys managing workflows, and is passionate about operational excellence. You'll play a key role in ensuring our operation runs smoothly and efficiently, supporting the end-to-end property purchase process behind the scenes.

Key Responsibilities

• Workflow Execution: Coordinate and execute operational processing across the property purchase lifecycle, from sales contract review right through to property settlement.
• Document & Contract Management: Handle sales contracts and supporting business documents with extreme accuracy, navigating non-standard docs and ambiguous edge cases using sound judgment.
• Stakeholder Liaison: Work closely with internal CBA teams, external legal, and financial partners to maintain a seamless experience across our platform.
• Queue & Inbox Management: Monitor and action high-volume task queues and inboxes, ensuring fast, accurate resolution in line with strict service level agreements (SLAs).
• Quality & Compliance: Strictly adhere to documented business rules and operating procedures while maintaining high standards of compliance and attention to detail.
• Process Improvement: Identify opportunities for process improvement and actively contribute to operational excellence.

Skills & Experience

Required:

• Operations & Processing: Proven experience in back-office operations, administration, or process management-ideally within a regulated or high-volume environment.
• Accuracy & Detail: Exceptional attention to detail with a methodical approach to problem-solving, even when handling repetitive daily tasks.
• Communication: Clear, fluent, and professional written/verbal English communication with strong collaboration skills.
• Adaptability & Judgment: Ability to handle complex edge cases, make confident decisions on next steps, and adapt comfortably to fast-paced changes.
• Systems & Data Literacy: Comfortable learning new internal processing tools and working across systems and cross-functional teams.
• Independence: Mature, proactive worker who takes full ownership of their deliverables once onboarded.

Desirable (Not Essential)

• Familiarity or background knowledge in conveyancing, real estate, or property settlement processes (lending experience is not required, as full training is provided).

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.