Senior Customer Service & Project Coordinator

Vertiv Group Corporation; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

Vertiv Group Corporation in Sydney is seeking a Customer Service Project Coordinator to manage orders from quote to invoice, coordinating with Sales partners and the planning team to schedule production and ensure timely delivery. You will communicate with customers and process partners, handle changes, resolve issues, and support internal audits.

A Bachelor’s degree in Business and at least three years in customer service are required; Oracle ERP experience and bilingual English/Spanish are a

Qualifications

• Minimum of 3 years of customer service experience.
• Excellent customer service skills and professional communication.
• Bachelor’s degree in Business or related field is required.

Responsibilities

• Coordinate with planning to schedule production dates.
• Communicate order status and changes to customers and partners.
• Proactively manage customer needs and resolve issues.
• Ensure invoices are issued correctly and align with purchase orders.
• Collaborate with Operations and Supply Chain to meet demand against schedules.
• Support process improvements and assist with audits.

Skills

Customer service

Communication

Organization

Multitasking

Analytical skills

Attention to detail

Education

Bachelor’s Degree in Business or related field

Tools

MS Office

Oracle ERP

Job description

Vertiv Group Corporation in Sydney is seeking a Customer Service Project Coordinator to manage orders from quote to invoice, coordinating with Sales partners and the planning team to schedule production and ensure timely delivery. You will communicate with customers and process partners, handle changes, resolve issues, and support internal audits.

A Bachelor’s degree in Business and at least three years in customer service are required; Oracle ERP experience and bilingual English/Spanish are a