Senior Customer Service Lead (2IC) – Hybrid

Eaton Group; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Free on-site parking

Close to public transport

Bonus scheme

Job summary

Eaton is seeking a Senior Customer Service Representative (2IC) to support a high-performing team in a fast-paced environment in Sydney. You will mentor, coordinate workloads, and drive key initiatives while maintaining excellent customer service.

Collaborate with sales, product, finance and supply chain to resolve requests, champion digital tools, and foster strong customer relationships. Hybrid work and growth opportunities are available.

Qualifications

• 2–3 years in a technical or fast-paced customer service role.
• Mentoring or leadership experience; confident coaching others.
• Experience with ERP systems (SAP and Salesforce preferred).

Responsibilities

• Handle customer orders and enquiries via phone and email to ensure a positive experience.
• Build relationships; advise on product availability, pricing and order solutions.
• Promote Eaton's digital tools and support digital-first solutions.
• Collaborate with sales, product, finance and supply chain to resolve requests quickly.
• Coordinate with warehouse and logistics to maintain stock and on-time deliveries.
• Support key accounts, handle escalations and drive continuous service improvements; coach team members.

Skills

Customer service experience

Mentoring

Leadership

Tools

SAP

Salesforce

Microsoft Office

Job description

Eaton is seeking a Senior Customer Service Representative (2IC) to support a high-performing team in a fast-paced environment in Sydney. You will mentor, coordinate workloads, and drive key initiatives while maintaining excellent customer service.

Collaborate with sales, product, finance and supply chain to resolve requests, champion digital tools, and foster strong customer relationships. Hybrid work and growth opportunities are available.