Senior Customer Experience Specialist - Hybrid Sydney

Team 3Thirty; Sydney; Hybrid; AUD 103,000 - 114,000; Full time

Job summary

Department of Creative Industries, Tourism, Hospitality and Sport in Sydney seeks a Senior Customer Service Officer to support the Hospitality and Racing Customer Experience team. You will handle complex enquiries, provide practical advice to colleagues and help improve day-to-day service delivery.

Hybrid work arrangements apply; employment is temporary full-time through July 2027, with a Clerk Grade 5/6 salary ($102,936–$113,579 per annum) plus superannuation.

Qualifications

• Demonstrated exceptional customer service and resolution of complex enquiries.
• Ability to manage competing priorities and meet deadlines.
• Strong verbal and written communication with clear explanations.

Responsibilities

• Handle complex customer enquiries and provide practical advice.
• Coordinate with colleagues to ensure timely and accurate outcomes.
• Maintain accurate records and support knowledge sharing within the team.
• Contribute to continuous improvement of service delivery.

Skills

Exceptional customer service

Resolution of complex enquiries

Prioritisation and time management

Verbal and written communication

Collaboration and teamwork

Job description

Department of Creative Industries, Tourism, Hospitality and Sport in Sydney seeks a Senior Customer Service Officer to support the Hospitality and Racing Customer Experience team. You will handle complex enquiries, provide practical advice to colleagues and help improve day-to-day service delivery.

Hybrid work arrangements apply; employment is temporary full-time through July 2027, with a Clerk Grade 5/6 salary ($102,936–$113,579 per annum) plus superannuation.