Senior Cruise Travel Advisor - Ship Inspections & Growth

AA Appointments; Brisbane; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Cruise discounts

Ship inspections and famil cruises

Training programs

Career progression

Employee discounts

Job summary

AA Appointments is seeking a travel consultant with a passion for cruising to join a dynamic team in Brisbane. You will guide customers from inquiry to departure, tailor itineraries, and quote or book ocean and river cruises while arranging flights and accommodations.

The role emphasizes upselling, achieving targets, and delivering exceptional service across multiple channels in a fast-paced travel environment.

Qualifications

• Strong customer service and sales skills.
• Previous travel consulting experience is a must.
• GDS experience is essential (Sabre, Galileo or Amadeus).

Responsibilities

• Manage the customer journey from enquiry to departure with expert service.
• Consult with customers to understand travel plans, preferences and budget.
• Recommend cruise lines, ships, itineraries and packages.
• Quote and book ocean, river and other cruise holidays.
• Arrange flights, accommodation and travel components.
• Manage enquiries across phone, email and face-to-face channels.
• Maximise sales through upselling and cross-selling.
• Work towards sales targets and KPIs.
• Handle booking administration, invoicing and amendments.
• Build knowledge of cruise lines, destinations and products.
• Create long-term relationships to generate repeat business.

Skills

Customer service

Sales skills

Target driven

Tools

Sabre

Galileo

Amadeus

Job description

AA Appointments is seeking a travel consultant with a passion for cruising to join a dynamic team in Brisbane. You will guide customers from inquiry to departure, tailor itineraries, and quote or book ocean and river cruises while arranging flights and accommodations.

The role emphasizes upselling, achieving targets, and delivering exceptional service across multiple channels in a fast-paced travel environment.