Senior CRM & Retention Strategist — Remote

Jivaro; Sydney; Remote; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Fully remote Australia

Flexible hours

Annual retreats

Job summary

Jivaro, Australia’s leading CRM & Retention Agency, is seeking a senior strategist to own a portfolio of DTC brands and lead the end-to-end retention strategy across Email, SMS, loyalty, automation and subscription programs. You will work directly with the Founder, manage a team of Account Managers, and drive growth across clients, delivering data-driven results and presenting insights to senior leaders.

This fully remote role offers flexible hours and a clear growth path as the business expands

Qualifications

• 5+ years in CRM & Retention Marketing, preferably in an Agency environment.
• Hands-on experience with Klaviyo or similar platforms (Yotpo, Emarsys, SFMC, Braze).
• Proven ability to own and shape CRM strategies from brief to execution.
• Experience across Loyalty, Automations and Subscription programs.

Responsibilities

• Own a portfolio of DTC brands and the full retention strategy across Email, SMS, loyalty, automation and subscription programs.
• Manage a team of Account Managers and oversee output & delivery across CRM channels.
• Analyze data, present insights to senior leaders, and identify growth opportunities across clients.

Skills

CRM & Retention Marketing

Data segmentation

Strategic delivery

Team management

Tools

Klaviyo

Yotpo

Emarsys

SFMC

Braze

Job description

Jivaro, Australia’s leading CRM & Retention Agency, is seeking a senior strategist to own a portfolio of DTC brands and lead the end-to-end retention strategy across Email, SMS, loyalty, automation and subscription programs. You will work directly with the Founder, manage a team of Account Managers, and drive growth across clients, delivering data-driven results and presenting insights to senior leaders.

This fully remote role offers flexible hours and a clear growth path as the business expands