Senior CRM & Placement Systems Specialist

UNE; Armidale; On-site; AUD 94,000 - 104,000; Full time

Benefits offered by this job

Salary packaging options

5 weeks annual leave + shutdown leave

On campus parking

EAP and wellbeing support

UNE Ally Network & Equity Committee

Job summary

UNE in Armidale, NSW invites applications for a Senior Systems Officer focusing on CRM and Placement Systems. The role manages TDS-hosted systems, supports stakeholders, trains users and drives knowledge management. You will contribute to reporting, configuration, and service design for outstanding student experiences.

The role emphasises collaboration, ongoing system evolution, and emerging AI capabilities to enhance institutional effectiveness. A supportive, diverse workplace awaits.

Qualifications

• Highly developed written and verbal communication skills.
• Sound analytical and problem-solving capability.
• Experience in software system administration.

Responsibilities

• Administer and optimise a portfolio of TDS-hosted systems with focus on CRM and Placement Systems.
• Provide system operations support, stakeholder assistance and user training.
• Deliver knowledge management, analytical reporting and system configuration.
• Engage with the UNE community to design and implement student-centred services and evolving AI capabilities.

Skills

Communication skills

Analytical thinking

Software system administration

Job description

UNE in Armidale, NSW invites applications for a Senior Systems Officer focusing on CRM and Placement Systems. The role manages TDS-hosted systems, supports stakeholders, trains users and drives knowledge management. You will contribute to reporting, configuration, and service design for outstanding student experiences.

The role emphasises collaboration, ongoing system evolution, and emerging AI capabilities to enhance institutional effectiveness. A supportive, diverse workplace awaits.