Senior Coordinator Customer Experience

Ridley Corporation Ltd; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Friendly workplace

Ongoing training and coaching

Employee discounts

Job summary

Ridley Corporation Ltd in Brisbane CBD is seeking a Customer Experience Coordinator to support our Incitec Pivot Fertilisers team. You will manage customer enquiries, process orders, and coordinate with Sales, Supply Chain and Logistics to ensure orders are delivered on time.

You will thrive in a friendly, down-to-earth workplace and have strong communication, organisational and problem-solving skills. Training and career development are provided.

Qualifications

• Experience in customer service or call centre environments is desirable.
• Strong communication and interpersonal skills with the ability to build relationships with customers and internal teams.
• Proactive problem-solving approach and attention to detail are essential.

Responsibilities

• Deliver high quality customer service by responding to enquiries via phone and email.
• Manage customer orders through the order-to-cash process, including entry and amendments.
• Coordinate with Sales, Credit, Distribution and Logistics to ensure orders are delivered on time and in full.
• Maintain accurate order and customer information in business systems.
• Support continuous improvement initiatives that enhance the customer experience.

Skills

Customer service

Communication

Relationship building

Attention to detail

Organisational skills

Multitasking

Proactive problem solving

Tools

Microsoft Office

Job description

What's on offer? We are looking for a motivated and customer-focused Customer Experience Coordinator to join our Incitec Pivot Fertilisers team in Brisbane CBD, based in our modern Edward Street office. In this role, you will support the delivery of a seamless customer experience by managing customer enquiries, processing orders and coordinating with internal teams to ensure orders are delivered accurately and on time. Working closely with Sales, Supply Chain and Logistics teams, you will play an important role in supporting Ridley’s customers while helping ensure efficient day-to-day operations across the business. Whether you have direct customer service experience or transferable skills and are looking to build a career in a new industry, we would love to hear from you.

Ridley offers: A friendly, down-to-earth workplace Supportive leadership and team culture Ongoing training and coaching Rewards and recognition programs Opportunities to develop your career across the business Employee discounts and wellbeing initiatives

Key responsibilities: Deliver high quality customer service by responding to customer enquiries via phone and email Manage customer orders through the order-to-cash process, including order entry and amendments Coordinate with Sales, Credit, Distribution and Logistics teams to ensure orders are delivered on time and in full Resolve customer enquiries and service issues in a timely and professional manner Maintain accurate order and customer information in business systems Conduct outbound customer contact where required to provide updates or gather information Support continuous improvement initiatives that enhance the customer experience

The key skills required for this role include: Strong customer service and communication skills Ability to build positive relationships with customers and internal stakeholders Strong attention to detail and organisational skills Ability to manage multiple priorities in a fast-paced environment Strong problem-solving skills and a proactive approach to resolving issues Experience using Microsoft Office and business systems Experience in customer service, order management or call centre environments (desirable)