Senior Customer Experience Coordinator - Order & Fulfillment

RIDLEY USA INC.; Brisbane; On-site; AUD 90,000 - 110,000; Full time

Job summary

Ridley, a leading Australian agribusiness, is seeking a Senior Customer Experience Coordinator to join the Fertilisers team in Brisbane. You will support the order-to-cash process, ensuring orders are processed accurately and delivered on time, while guiding Coordinators and maintaining service continuity across customer service streams.

You will bring experience in customer service, order management, and strong communication, problem-solving, and attention to detail.

Qualifications

• Experience in customer service, order management or customer support.
• Demonstrated ability to manage complex customer enquiries and operational issues.
• Strong communication, problem-solving and decision-making skills.
• Excellent attention to detail and ability to manage competing priorities.

Responsibilities

• Manage customer enquiries via phone and email, providing timely and accurate responses.
• Coordinate order entry, order amendments, inbox management and transport bookings.
• Work closely with Sales, Supply Chain, Pricing, Credit, Distribution and Logistics teams to support accurate order fulfilment.
• Resolve complex customer enquiries and operational issues, escalating matters where required.
• Provide operational guidance, coaching and knowledge sharing to Customer Experience Coordinators.
• Provide cross-functional support across Key Accounts, Trade, Industrials and Liquids to ensure service continuity.
• Maintain accurate customer and order information across business systems.
• Identify opportunities to improve processes, workflows and systems to enhance customer service and operational efficiency.

Skills

Customer service

Order management

Communication

Problem-solving

Attention to detail

Coaching & guidance

Tools

SAP

Microsoft Office

Job description

Ridley, a leading Australian agribusiness, is seeking a Senior Customer Experience Coordinator to join the Fertilisers team in Brisbane. You will support the order-to-cash process, ensuring orders are processed accurately and delivered on time, while guiding Coordinators and maintaining service continuity across customer service streams.

You will bring experience in customer service, order management, and strong communication, problem-solving, and attention to detail.