Key Account Coordinator - Customer Experience & Growth

Ridley Corporation Ltd; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Ridley Corporation Ltd in Brisbane is seeking a Customer Key Account Coordinator to support key corporate accounts within the Fertilisers team. You will handle customer service, commercial administration, reporting and order management to drive service quality.

Reporting to the Manager Customer Experience Specialists, you will build strong relationships, analyse sales data and identify opportunities to streamline processes while ensuring accurate dashboards and timely deliveries.

Qualifications

• Experience in customer service or commercial administration.
• Strong analytical skills and attention to detail.
• Excellent organisation and time management.
• Proficiency in Microsoft Office, particularly Excel.
• A collaborative approach and commitment to continuous improvement.
• Experience with corporate accounts, SAP, Power BI, reporting systems or supply chain operations highly regarded.

Responsibilities

• Manage key account administration and customer enquiries.
• Coordinate quotations, contracts, orders, deliveries, payments and reconciliations.
• Maintain accurate reporting, dashboards and rebate reconciliations.
• Analyse sales performance and identify growth and improvement opportunities.
• Build strong relationships with customers and internal stakeholders.
• Collaborate across functions to support customer outcomes and service continuity.
• Identify process improvements to enhance customer experience and efficiency.

Skills

Customer service

Commercial administration

Analytical skills

Attention to detail

Time management

Collaboration

Tools

Excel

SAP

Power BI

Reporting systems

Job description

Ridley Corporation Ltd in Brisbane is seeking a Customer Key Account Coordinator to support key corporate accounts within the Fertilisers team. You will handle customer service, commercial administration, reporting and order management to drive service quality.

Reporting to the Manager Customer Experience Specialists, you will build strong relationships, analyse sales data and identify opportunities to streamline processes while ensuring accurate dashboards and timely deliveries.