Customer Experience & Orders Specialist

Ridley Corporation Ltd; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Friendly workplace

Training and coaching

Employee discounts

Wellbeing initiatives

Job summary

Ridley Corporation Ltd in Brisbane CBD is seeking a proactive Customer Experience Coordinator to join the Incitec Pivot Fertilisers team. You will manage customer enquiries, process orders and coordinate with Sales, Supply Chain and Logistics to ensure orders are delivered accurately and on time.

Open to applicants with unrestricted Australian work rights, the role offers exposure to a collaborative, customer-focused environment and opportunities to develop within Ridley’s growing business.

Qualifications

• Experience in customer service, order management or call centre environments (desirable).
• Strong customer service and communication skills.
• Ability to build positive relationships with customers and internal stakeholders.
• Strong attention to detail and organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience using Microsoft Office and business systems.

Responsibilities

• Deliver high quality customer service by responding to customer enquiries via phone and email.
• Manage customer orders through the order-to-cash process, including order entry and amendments.
• Coordinate with Sales, Credit, Distribution and Logistics teams to ensure orders are delivered on time and in full.
• Resolve customer enquiries and service issues in a timely and professional manner.
• Maintain accurate order and customer information in business systems.
• Conduct outbound customer contact where required to provide updates or gather information.
• Support continuous improvement initiatives that enhance the customer experience.

Skills

Customer service

Communication

Relationship building

Attention to detail

Organisational skills

Multitasking

Problem-solving

MS Office

Business systems

Tools

Microsoft Office

Business systems

Job description

Ridley Corporation Ltd in Brisbane CBD is seeking a proactive Customer Experience Coordinator to join the Incitec Pivot Fertilisers team. You will manage customer enquiries, process orders and coordinate with Sales, Supply Chain and Logistics to ensure orders are delivered accurately and on time.

Open to applicants with unrestricted Australian work rights, the role offers exposure to a collaborative, customer-focused environment and opportunities to develop within Ridley’s growing business.