Brisbane Customer Experience Coordinator — Orders & Support

Ridley Corporation Ltd; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Friendly workplace

Ongoing training and coaching

Employee discounts

Job summary

Ridley Corporation Ltd in Brisbane CBD is seeking a Customer Experience Coordinator to support our Incitec Pivot Fertilisers team. You will manage customer enquiries, process orders, and coordinate with Sales, Supply Chain and Logistics to ensure orders are delivered on time.

You will thrive in a friendly, down-to-earth workplace and have strong communication, organisational and problem-solving skills. Training and career development are provided.

Qualifications

• Experience in customer service or call centre environments is desirable.
• Strong communication and interpersonal skills with the ability to build relationships with customers and internal teams.
• Proactive problem-solving approach and attention to detail are essential.

Responsibilities

• Deliver high quality customer service by responding to enquiries via phone and email.
• Manage customer orders through the order-to-cash process, including entry and amendments.
• Coordinate with Sales, Credit, Distribution and Logistics to ensure orders are delivered on time and in full.
• Maintain accurate order and customer information in business systems.
• Support continuous improvement initiatives that enhance the customer experience.

Skills

Customer service

Communication

Relationship building

Attention to detail

Organisational skills

Multitasking

Proactive problem solving

Tools

Microsoft Office

Job description

Ridley Corporation Ltd in Brisbane CBD is seeking a Customer Experience Coordinator to support our Incitec Pivot Fertilisers team. You will manage customer enquiries, process orders, and coordinate with Sales, Supply Chain and Logistics to ensure orders are delivered on time.

You will thrive in a friendly, down-to-earth workplace and have strong communication, organisational and problem-solving skills. Training and career development are provided.