Senior Coordinator, Business Operations

University of Canberra; Canberra; On-site; AUD 103,000 - 112,000; Full time

Benefits offered by this job

On-site gym

On-site medical services

Grocery store on campus

Early Childhood Education and Care

Job summary

The University of Canberra is seeking a Senior Coordinator, Business Operations within Student Connect to support enrolments, international student compliance, fees, scholarships, sponsorships, academic progress and course completion.

Working closely with Faculties and external partners, you will ensure accurate, timely support across the student lifecycle, drive continuous improvement, and deliver a seamless, student-focused service.

Qualifications

• Demonstrated experience in student administration in higher education.
• Strong knowledge of policy interpretation and applying procedures consistently and accurately.
• Excellent organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Strong analytical and problem-solving capabilities with exceptional attention to detail.
• Ability to take ownership of key business operations processes.
• Excellent communication skills, including the ability to provide clear advice on complex matters.

Responsibilities

• Providing expert advice on complex enrolment, fee, scholarship, sponsorship, academic progress and course completion matters
• Coordinating and administering the University's Academic Progress Procedure
• Managing student progression information within the Student Management System, including credit, course variations, probation and suspension outcomes
• Working closely with Faculties and the Partnerships Office to ensure accurate enrolment and fee charging for offshore and sponsored students
• Coordinating course completion processes and identifying students eligible to graduate
• Supporting business process reviews and continuous improvement initiatives to enhance service delivery across the student lifecycle
• Contributing to key projects and collaborative initiatives across the University

Skills

Organisational skills

Analytical thinking

Communication skills

Ownership of processes

Priority management

Attention to detail

Tools

Student Management System

Job description

University of Canberra The University of Canberra (UoC) is Australia’s capital public university. It was primarily known as the Canberra College of Advanced Education when it was founded in 1967. It aims to provide the kind of...

• Make a Difference to the Student Experience
• UC Level 7, Salary Range $103,259 pa - $111,865 pa plus 17% Super
• Full Time, Continuing Opportunity

About us:

University of Canberra is more than a university, it’s a community committed to shaping a better world through education, research, and opportunity with a strong commitment to inclusivity and reducing inequalities. Our vibrant campus in Australia’s capital city is a hub of innovation & opportunity. Ranked number one in Canberra for graduate outcomes and student support, UC values progress over perfection, inclusion over competition, and real‑world impact over prestige. If you’re looking for a career that matters, where you can belong, grow, and help shape what’s next, you’ll find your place at UC. #UCAN@UC

About the role:

Student Connect is at the heart of the University of Canberra's student administration services, supporting students from enrolment through to graduation. We are looking for a Senior Coordinator, Business Operations to join the team and contribute to the effective administration of student enrolments, international student compliance, fees, scholarships, sponsorships, academic progress and course completion activities. Working closely with Faculties and key stakeholders across the University, we are committed to providing seamless, efficient and student-focused services that enhance the overall student experience.

Key responsibilities:

Reporting to the Business Operations Manager, you will provide specialist advice and coordination across a range of student administration functions. You will work collaboratively with Faculties, professional units and external partners to ensure students receive accurate and timely support throughout their studies. Other responsibilities include:

• Providing expert advice on complex enrolment, fee, scholarship, sponsorship, academic progress and course completion matters
• Coordinating and administering the University's Academic Progress Procedure
• Managing student progression information within the Student Management System, including credit, course variations, probation and suspension outcomes
• Working closely with Faculties and the Partnerships Office to ensure accurate enrolment and fee charging for offshore and sponsored students
• Coordinating course completion processes and identifying students eligible to graduate
• Supporting business process reviews and continuous improvement initiatives to enhance service delivery across the student lifecycle
• Contributing to key projects and collaborative initiatives across the University

About you:

To be successful in this role, you will bring:

• Demonstrated experience in student administration in higher education
• Strong knowledge of policy interpretation and the ability to apply procedures consistently and accurately
• Excellent organisational skills and the ability to manage competing priorities in a fast-paced environment
• Strong analytical and problem-solving capabilities with exceptional attention to detail
• Ability to take ownership of key business operations processes
• Excellent communication skills, including the ability to provide clear advice on complex matters
• Ability to work well under pressure with a healthy dose of resilience

If you are an experienced student administration professional who thrives on solving complex problems, improving processes, and delivering exceptional service, join the UC’s Student Connect team supporting students throughout their educational journey.

The University offers excellent conditions and benefits which can be further explored on our “Work at UC ” site such as flexible, family-friendly policies, on site gym, on site medical services, a grocery store, and Early Childhood Education and Care facilities.

We believe people deserve to feel welcome, supported, and empowered to realise their potential. Being a values based organisation, UC sets a goal to be the national sector leader in equity, diversity, inclusion and access via our Reconnected Strategy . UC encourages applications from Aboriginal and Torres Strait Islander peoples, people with disability, neurodiversity and people from culturally and linguistically diverse backgrounds.

• Applicants who wish to apply for this position should have valid working rights at the time of submission.
• The University of Canberra is committed to the safety of vulnerable and young people. As such, successful applicants will be required to have a current ACT working with vulnerable people registration. For further details on how to apply please click https://www.accesscanberra.act.gov.au