Student Operations Lead: Enrolment & Progress

University of Canberra; Canberra; On-site; AUD 103,000 - 112,000; Full time

Benefits offered by this job

On-site gym

On-site medical services

Grocery store on campus

Early Childhood Education and Care

Job summary

The University of Canberra is seeking a Senior Coordinator, Business Operations within Student Connect to support enrolments, international student compliance, fees, scholarships, sponsorships, academic progress and course completion.

Working closely with Faculties and external partners, you will ensure accurate, timely support across the student lifecycle, drive continuous improvement, and deliver a seamless, student-focused service.

Qualifications

• Demonstrated experience in student administration in higher education.
• Strong knowledge of policy interpretation and applying procedures consistently and accurately.
• Excellent organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Strong analytical and problem-solving capabilities with exceptional attention to detail.
• Ability to take ownership of key business operations processes.
• Excellent communication skills, including the ability to provide clear advice on complex matters.

Responsibilities

• Providing expert advice on complex enrolment, fee, scholarship, sponsorship, academic progress and course completion matters
• Coordinating and administering the University's Academic Progress Procedure
• Managing student progression information within the Student Management System, including credit, course variations, probation and suspension outcomes
• Working closely with Faculties and the Partnerships Office to ensure accurate enrolment and fee charging for offshore and sponsored students
• Coordinating course completion processes and identifying students eligible to graduate
• Supporting business process reviews and continuous improvement initiatives to enhance service delivery across the student lifecycle
• Contributing to key projects and collaborative initiatives across the University

Skills

Organisational skills

Analytical thinking

Communication skills

Ownership of processes

Priority management

Attention to detail

Tools

Student Management System

Job description

The University of Canberra is seeking a Senior Coordinator, Business Operations within Student Connect to support enrolments, international student compliance, fees, scholarships, sponsorships, academic progress and course completion.

Working closely with Faculties and external partners, you will ensure accurate, timely support across the student lifecycle, drive continuous improvement, and deliver a seamless, student-focused service.