Senior Conversion & Retention Manager - Digital Health

Eucalyptus; New South Wales; On-site; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Parental leave

Miscarriage leave

Health benefits

Learning budget

Job summary

Eucalyptus is transforming digital healthcare delivery in Australia and beyond. We are seeking a Senior Conversion Manager to own the CRO, CRM and lifecycle strategy, driving onboarding, retention and cross-sell with a data-driven, patient-centric approach.

You will lead a cross-functional team, establish rigorous experimentation and measurement, and partner with Engineering and Growth to deliver high-converting patient journeys that improve long-term value and care outcomes.

Qualifications

• 8+ years in CRO, CRM, or growth strategy in high-growth settings.
• Experience owning conversion and retention metrics at scale.
• Proven leadership of cross-functional teams and stakeholder management.

Responsibilities

• Define and lead the CRO and lifecycle roadmap from onboarding to retention.
• Build and coach a high-performing team across CRO, CRM, product strategy and design.
• Lead experimentation framework and prioritization.
• Analyze customer behavior and translate insights into initiatives.
• Partner with Engineering and Growth to ship high-converting journeys.
• Own performance metrics and drive improvements.

Skills

CRO

CRM

Retention strategy

Leadership

Tools

Google Analytics

SQL

A/B Testing tools

Job description

Eucalyptus is transforming digital healthcare delivery in Australia and beyond. We are seeking a Senior Conversion Manager to own the CRO, CRM and lifecycle strategy, driving onboarding, retention and cross-sell with a data-driven, patient-centric approach.

You will lead a cross-functional team, establish rigorous experimentation and measurement, and partner with Engineering and Growth to deliver high-converting patient journeys that improve long-term value and care outcomes.