Coordinator Digital Transformation & Customer Experience Position

Public Sector People; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Job summary

Public Sector People in Melbourne's South West is seeking a Coordinator Digital Transformation & Customer Experience for a local council on an initial 3-month contract. The role leads digital transformation initiatives, improves customer-focused services and oversees digital platforms, including AI capabilities, to enhance service delivery.

You will lead a high-performing team, drive project planning and delivery, and develop strong stakeholder relationships across council and external partners.

Qualifications

• Substantial experience leading digital transformation, customer experience or digital service delivery functions.
• Strong understanding of contemporary service delivery technologies, including AI and digital platforms.
• Ability to identify, diagnose and resolve complex problems.
• Proven experience building and leading high-performing teams.
• Demonstrated project management skills and the ability to oversee complex initiatives.
• Excellent communication, stakeholder engagement and leadership skills.
• Local government or public sector experience will be highly regarded.

Responsibilities

• Lead digital transformation and customer experience initiatives, ensuring services are efficient, accessible and customer-focused.
• Oversee digital platforms, including the council website, enterprise systems and emerging AI capabilities.
• Identify opportunities to improve service delivery through technology, automation and continuous improvement.
• Lead and develop a high-performing team, providing guidance, coaching and support.
• Drive project planning, prioritisation and delivery to achieve key organisational outcomes.
• Build strong relationships with internal and external stakeholders.

Skills

Digital transformation

Customer experience

AI technologies

Stakeholder engagement

Project management

Team leadership

Public sector experience

Communication skills

Job description

Coordinator Digital Transformation & Customer Experience Position

Public Sector People – Hoppers Crossing VIC

We are looking for an experienced Coordinator Digital Transformation & Customer Experience to join a local council in Melbourne's South West on an initial 3-month contract.

This is an exciting opportunity for an experienced leader to drive digital transformation, improve customer experience and lead a team to deliver innovative, customer-focused services.

Working across digital services, customer experience and transformation initiatives, you will play a key role in improving service delivery, overseeing digital platforms and exploring opportunities to utilise emerging technologies, including AI.

Key Responsibilities:

• Lead digital transformation and customer experience initiatives, ensuring services are efficient, accessible and customer-focused.
• Oversee digital platforms, including the council website, enterprise systems and emerging AI capabilities.
• Identify opportunities to improve service delivery through technology, automation and continuous improvement.
• Lead and develop a high-performing team, providing guidance, coaching and support.
• Drive project planning, prioritisation and delivery to achieve key organisational outcomes.
• Build strong relationships with internal and external stakeholders.

We are looking for an experienced Coordinator Digital Transformation & Customer Experience to join a local council in Melbourne's South West on an initial 3-month contract.

This is an exciting opportunity for an experienced leader to drive digital transformation, improve customer experience and lead a team to deliver innovative, customer-focused services.

Working across digital services, customer experience and transformation initiatives, you will play a key role in improving service delivery, overseeing digital platforms and exploring opportunities to utilise emerging technologies, including AI.

Key Responsibilities:

• Lead digital transformation and customer experience initiatives, ensuring services are efficient, accessible and customer-focused.
• Oversee digital platforms, including the council website, enterprise systems and emerging AI capabilities.
• Identify opportunities to improve service delivery through technology, automation and continuous improvement.
• Lead and develop a high-performing team, providing guidance, coaching and support.
• Drive project planning, prioritisation and delivery to achieve key organisational outcomes.
• Build strong relationships with internal and external stakeholders.

About You:

• Substantial experience leading digital transformation, customer experience or digital service delivery functions.
• Strong understanding of contemporary service delivery technologies, including AI, websites and digital platforms.
• Ability to identify, diagnose and resolve complex problems.
• Proven experience building and leading high-performing teams.
• Strong understanding of customer experience principles and customer-centred service delivery.
• Demonstrated project management skills and the ability to oversee complex initiatives.
• Excellent communication, stakeholder engagement and leadership skills.
• Local government or public sector experience will be highly regarded.

What's on Offer?

• Opportunity to lead meaningful digital transformation initiatives.
• Work within a local government environment in Melbourne's west.

Only shortlisted candidates will be contacted.