Senior Complex Psychological Injury Advisor | Flexible Hybrid

Insurance and Care NSW (icare); Sydney; Hybride; AUD 100 000 - 140 000; Plein temps

Avantages offerts par ce poste

Flexible hybrid working

Health subsidies

Career development opportunities

Employee benefits

Résumé du poste

icare, the NSW insurer and care provider, is seeking a Complex Claims Specialist focused on psychological injury to influence outcomes and support sustainable return-to-work strategies across NSW.

You will work within Scheme Performance and Sustainability, partnering with claims teams, service providers and stakeholders to strengthen approaches to psychological injury management and improve customer outcomes. This role emphasizes strategic guidance beyond individual caseloads.

Qualifications

• Experience managing psychological injuries, mental health conditions or complex recovery matters in insurance or clinical settings.
• Understanding of workers compensation legislation and injury management principles.
• Qualifications and experience as a psychologist, social worker, mental health nurse or allied health professional are highly regarded.
• Experience in injury management specialist or advisory roles is desirable.

Responsabilités

• Provide specialist guidance on complex psychological injury claims and recovery strategies.
• Coach and support claims teams on challenging claim scenarios and recovery pathways.
• Partner with service providers and internal teams to identify improvement opportunities.
• Review claim management practices to improve service delivery and customer outcomes.
• Develop strategies to support effective injury management and scheme performance.
• Build relationships with stakeholders to drive collaboration and outcomes.
• Prepare strategic recommendations and guidance for decision making.

Connaissances

Psychological injury management

Stakeholder collaboration

Analytical judgement

Formation

Psychologist

Description du poste

icare, the NSW insurer and care provider, is seeking a Complex Claims Specialist focused on psychological injury to influence outcomes and support sustainable return-to-work strategies across NSW.

You will work within Scheme Performance and Sustainability, partnering with claims teams, service providers and stakeholders to strengthen approaches to psychological injury management and improve customer outcomes. This role emphasizes strategic guidance beyond individual caseloads.