Senior Communications Advisor

NSW Department of Customer Service; Parramatta; Hybrid; AUD 120,000 - 147,000; Full time

Job summary

NSW Department of Customer Service – Parramatta NSW is seeking a Senior Communications Advisor for the NSW Small Business Commission. The role is hybrid and available across multiple locations, including Sydney, Parramatta and regional NSW, with ongoing tenure.

You will design and implement strategic communications, engage stakeholders across government and industry, and lead media and multi-channel campaigns to support small business initiatives.

Qualifications

• Experienced communications advisor who can develop, coordinate and implement communications activities across the organisation.
• Experience engaging with stakeholders in government and industry, including engagement and consultation programs.
• Ability to think creatively, engage diverse stakeholders and communicate effectively.
• Strategic thinker who identifies opportunities and effective approaches to problems.
• Foundational understanding of the contribution of small business to the community and its challenges.
• Focus on delivery and managing projects with high attention to detail.

Responsibilities

• Design and implement integrated and strategic communication strategies to support delivery of key project initiatives.
• Collaborate with internal business units to provide communications advice and solutions for strategic decisions and project objectives.
• Develop presentations and speeches to raise awareness and keep stakeholders informed.
• Develop and maintain strong relationships with business units and senior executives to support communications delivery.
• Develop and implement communication material for stakeholders with multi-channel strategies.
• Lead communication plans by liaising with media, social media and customer marketing functions for major projects.
• Design targeted communication strategies for diverse audiences.
• Translate complex information into clear concepts to meet stakeholder needs under tight timeframes.
• Develop communication strategies amidst competing priorities and diverse stakeholder views to improve experience and perception of the Organisation.

Skills

Stakeholder engagement

Strategic communications

Public sector communications

Speech writing

Job description

NSW Department of Customer Service – Parramatta NSW

Senior Communications Advisor
NSW Small Business Commission

Grade: Clerk Grade 9/10
Duration: Ongoing
Location: Hybrid - This role is available across multiple locations, and we welcome applications from candidates in Sydney, Parramatta and regional NSW.

About the Opportunity

Join a highly collaborative and supportive team.

Opportunity to support the NSW Small Business Commission's (the Commission) to promote and advance the services of the Commission, connect with small business owners and provide insights about small business experiences across NSW.

About the Team

The Engagement and Partnership team works to advance the opportunities and raise awareness of the small business sector in NSW. The team builds and manages relationships with stakeholders across NSW, coordinates communication and engagement activities to keep small businesses informed, supports consultation and maintains stakeholder intelligence and governance.

About Us

The NSW Small Business Commissioner is an independent statutory officer The NSW Small Business Commission provides strategic advice, advocacy and affordable dispute resolution services to small businesses across NSW. Our role includes:

• encouraging government agencies and larger businesses to enter productive working relationships with small businesses
• facilitating and encouraging the fair treatment of small businesses
• promoting a fair operating environment in which small businesses can flourish.

As a key advocate for small businesses across in NSW the Commission aims to ensure small business needs are front-of-mind for NSW Government decisions, support and assistance. The Commission also plays an important role in connecting small businesses, councils and industry groups to vital information and support services.

The Commission sits within the Department of Customer Service as an independent agency.

Information about the structure and functions of the NSW Small Business Commission and Department of Customer Service can be viewed at: www.smallbusiness.nsw.gov.au and www.nsw.gov.au/customer-service

About you

• You will be an experienced communications advisor who can develop, coordinate and implement communications activities to support the delivery of programs and initiatives across the organisation.
• You have experience engaging with stakeholders in both government and industry, including undertaking engagement and consultation programs and activities.
• You have big ideas, think creatively and the ability to engage and communicate with different stakeholders.
• You are a strategic thinker who is able to identify opportunities and effective approaches to solving problems.
• You have a foundational understanding of the contribution of small business to the community and some of the challenges they face.
• You have a focus on delivery and can manage projects with high attention to detail.

Some of your responsibilities and challenges will include:

• Design and implement integrated and strategic communication strategies to support the delivery of key project initiatives.
• Collaborate with internal business units to provide communications advice and solutions to inform strategic decisions and meet project objectives.
• Develop presentations and speeches to raise awareness and ensure stakeholders are kept informed.
• Develop and maintain strong relationships and collaborate with the business units and senior executives to support the successful delivery of communications services.
• Develop and implement communication material for stakeholders ensuring multi-channel communication strategies are in place to meet the needs of the organisation.
• Lead communication plans by liaising with media, social media and customer marketing functions for major projects and programs.
• Designing and implementing targeted and engaging communication strategies and approaches given the diverse audience.
• Translating complex information into clear and simple concepts that meet stakeholder information needs in a fast-paced environment with tight timeframes.
• Developing communication strategies in an environment of competing priorities and often conflicting views and interests of multiple stakeholders, to enhance their experience and perception of the Organisation.

Closing Date: Thursday, 19th November 2026 (11:59pm)

Salary Grade 0910, with the base salary for this role starting at $133,348 base plus superannuation

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.