Advisor Strategy

Narooma; Melbourne; Hybrid; AUD 117,000 - 129,000; Full time

Job summary

NSW Fair Trading is seeking an Advisor Strategy to deliver strategic advice and evidence-based recommendations across strategy, policy and operations within the Consumer Affairs Branch. The role requires synthesising information from multiple sources to inform decision-making and to support enforcement priorities.

The successful candidate will engage across the branch, drive collaboration, and contribute to shaping a modern, risk-based regulatory approach for NSW consumers and businesses.

Qualifications

• Tertiary qualification in a relevant field and/or relevant work experience.
• Experience in strategy, policy and/or legal analysis and development in government, regulatory or consumer context.
• Excellent research and written and verbal communication skills.
• Ability to manage multiple priorities and collaborate across teams.

Responsibilities

• Undertake research and analysis to identify trends and issues informing evidence-based advice.
• Develop and deliver strategic initiatives to support Consumer Affairs priorities.
• Build and maintain stakeholder relationships with policy and strategy functions.
• Coordinate activities for priority initiatives, including workshops and forums.
• Evaluate impact of strategy initiatives to improve future work.

Skills

Strategy experience

Policy analysis

Legal analysis

Communication skills

Education

Tertiary qualification in relevant field

Job description

Advisor Strategy

Clerk Grade: 7/8 ($116,981 - $129,492 base + super) Employment Type: Ongoing, Full-time Hybrid work arrangements, Parramatta. Office attendancerequired 2–3 days per week. This role sits within the NSW Fair Trading Division in the Strategy and Engagement team, as part of the Consumer Affairs Branch.

An exciting opportunity has arisen within NSW Fair Trading for an Advisor Strategy in our Consumer Affairs branch. We're looking for a strategic and forward-thinking professional who can contribute to providing high-quality strategic advice and evidence-based recommendations on strategy, policy and operational matters.

You’ll be skilled at synthesising information frommultiple sources to support decision-making, including identifying emerging consumertrends, risks and opportunities, and translating complexity into practicaladvice and solutions. You’ll also work across the branch to enable and support the delivery our Consumer Affairs compliance and enforcement priorities.

Be Part of the Future of Fair Trading

NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW.

At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operatingmodel designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.

We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embracescollaboration and innovation, and delivers better outcomes across the rental,strata, property and consumer markets we serve.

This next phase brings new and exciting opportunities to join us in shaping "the new way" — where you can help design smarter regulation,improve customer experiences, and make a real difference for the people of NSW.

If you’re someone who: Thinks deeply about the needs of people and communities Is motivated by great outcomes, not just processes, and Wants to be part of an organisation that’s transforming howregulation works — …then there’s a place for you in our future.

Join us as we build a Fair Trading that’s fit for the future —one that’s customer-centred, evidence-driven, and proudly focused on publicvalue.

About the Role

What You’ll Do

• Undertake research and analysis to identify trends and issues facing consumers to inform evidence-based advice to Consumer Affairs management and teams
• Contribute to the development and delivery of strategic initiatives to protect consumers, as part of Consumer Affairs branch’s compliance and enforcement priorities.
• Build and maintain strong stakeholder relationships to support the delivery of business objectives, including with policy and other strategy functions in NSW Fair Trading.
• Coordinate and support activities for various Consumer Affairs priority initiatives, including workshops, working groups and other forums.
• Evaluate the impact of strategy initiatives and apply insights to improve future initiatives across the branch.

To Be Successful in This Role You Will Have

• Demonstrated experience in strategy, policy, and/or legal analysis and development, ideally in a government, regulatory or consumer advocacy context.
• Excellent research and written and verbal communication skills, including identifying emerging trends, risks, and opportunities and translating into clear strategic options and recommendations.
• Proven ability to manage multiple priorities and projects concurrently
• A collaborative approach and commitment to achieving quality outcomes.

Essential Criteria

• Tertiary Qualification in relevant field and/or relevant work experience
• Appointment and ongoing assignment may be subject to restrictions and the satisfactory participation in mandatory pre-employment and ongoing probity screening, in accordance with relevant Legislation and/or related policies

Closing Date: Thursday 12th November, 2026 (11:59pm)

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation.

Careers at Department of Customer Service

A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reformthat benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracingdifference, while the key to our success is leveraging the contributions of employees with differentbackgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

Information on some of the different types of disabilities

Information on adjustmentsavailable for the recruitment process