Advisor Strategy

NSW Department of Customer Service; Parramatta; Hybrid; AUD 117,000 - 129,000; Full time

Job summary

NSW Department of Customer Service in Parramatta is seeking an Advisor Strategy within NSW Fair Trading to provide evidence-based strategic advice on policy, strategy and operations. You will synthesize information from multiple sources to identify consumer trends, risks and opportunities, and translate complexity into practical options for decision-makers.

You’ll work across the Consumer Affairs branch to support compliance and enforcement priorities, collaborate with policy and strategy

Qualifications

• Demonstrated experience in strategy, policy, and/or legal analysis and development, ideally in a government, regulatory or consumer advocacy context.
• Excellent research and written and verbal communication skills, including identifying emerging trends, risks, and opportunities and translating into clear strategic options and recommendations.
• Proven ability to manage multiple priorities and projects concurrently.
• A collaborative approach and commitment to achieving quality outcomes.
• Appointment and ongoing assignment may be subject to restrictions and probity screening.

Responsibilities

• Undertake research and analysis to identify trends and issues facing consumers to inform evidence-based advice to Consumer Affairs management and teams.
• Contribute to the development and delivery of strategic initiatives to protect consumers, as part of Consumer Affairs branch's compliance and enforcement priorities.
• Build and maintain strong stakeholder relationships to support the delivery of business objectives, including with policy and other strategy functions in NSW Fair Trading.
• Coordinate and support activities for various Consumer Affairs priority initiatives, including workshops, working groups and other forums.
• Evaluate the impact of strategy initiatives and apply insights to improve future initiatives across the branch.

Skills

Strategy development

Policy analysis

Legal analysis

Research skills

Written communication

Verbal communication

Project management

Stakeholder management

Education

Tertiary qualification in relevant field

Job description

NSW Department of Customer Service – Parramatta NSW

Clerk Grade: 7/8 ($116,981 - $129,492 base + super)
Employment Type: Ongoing, Full-time
Hybrid work arrangements, Parramatta. Office attendance required 2-3 days per week.
This role sits within the NSW Fair Trading Division in the Strategy and Engagement team, as part of the Consumer Affairs Branch.

An exciting opportunity has arisen within NSW Fair Trading for an Advisor Strategy in our Consumer Affairs branch. We're looking for a strategic and forward-thinking professional who can contribute to providing high-quality strategic advice and evidence-based recommendations on strategy, policy and operational matters.

You’ll be skilled at synthesising information from multiple sources to support decision-making, including identifying emerging consumer trends, risks and opportunities, and translating complexity into practical advice and solutions. You’ll also work across the branch to enable and support the delivery our Consumer Affairs compliance and enforcement priorities.

Be Part of the Future of Fair Trading
NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW.
At NSW Fair Trading, we've been on an exciting journey of transformation - reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we've built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.

We're creating a more modern, responsive and risk-based Fair Trading - one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.

This next phase brings new and exciting opportunities to join us in shaping "the new way" - where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.

If you're someone who:

• Thinks deeply about the needs of people and communities
• Is motivated by great outcomes, not just processes, and
• Wants to be part of an organisation that's transforming how regulation works -

  …then there's a place for you in our future.

  Join us as we build a Fair Trading that's fit for the future - one that's customer-centred, evidence-driven, and proudly focused on public value.

About the Role

• What You’ll Do
• Undertake research and analysis to identify trends and issues facing consumers to inform evidence-based advice to Consumer Affairs management and teams
• Contribute to the development and delivery of strategic initiatives to protect consumers, as part of Consumer Affairs branch's compliance and enforcement priorities.
• Build and maintain strong stakeholder relationships to support the delivery of business objectives, including with policy and other strategy functions in NSW Fair Trading.
• Coordinate and support activities for various Consumer Affairs priority initiatives, including workshops, working groups and other forums.
• Evaluate the impact of strategy initiatives and apply insights to improve future initiatives across the branch.

To Be Successful in This Role You Will Have

• Demonstrated experience in strategy, policy, and/or legal analysis and development, ideally in a government, regulatory or consumer advocacy context.
• Excellent research and written and verbal communication skills, including identifying emerging trends, risks, and opportunities and translating into clear strategic options and recommendations.
• Proven ability to manage multiple priorities and projects concurrently
• A collaborative approach and commitment to achieving quality outcomes.
• Tertiary Qualification in relevant field and/or relevant work experience
• Appointment and ongoing assignment may be subject to restrictions and the satisfactory participation in mandatory pre-employment and ongoing probity screening, in accordance with relevant Legislation and/or related policies

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Closing Date: Thursday 12th November, 2026 (11:59pm)

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

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Information on adjustments available for the recruitment process