Senior Commercial Specialist, Financial Services

Qantas Group; Victoria; On-site; AUD 120,000 - 150,000; Full time

Job summary

Jetstar in Australia is seeking a Senior Commercial Specialist, Financial Services to drive performance across its insurance, payments and platform offerings. You will deliver regular performance reporting, influence strategy with insights, and collaborate with Marketing, Digital, Technology and external partners to grow revenue.

The role requires strong data skills, experience in commercial environments, and a proactive mindset to identify opportunities for improvement.

Qualifications

• Strong analytical and reporting skills.
• Experience in commercial, product, analytics or business performance environment.
• Strong commercial acumen and interest in customer-focused product development.
• Experience coordinating projects, campaigns, business initiatives or stakeholder deliverables.
• Excellent written and verbal communication skills.
• Strong stakeholder management skills with the ability to influence and build relationships.
• High attention to detail and ability to manage multiple priorities.
• Confidence working with data, reporting tools and large datasets.
• Experience preparing presentations or recommendation papers.
• Proactive and curious mindset with a desire to identify opportunities for improvement.

Responsibilities

• Deliver monthly, quarterly and ad hoc performance reporting across products, markets, partners and brands.
• Monitor key performance drivers including attach rates, conversion, MCP-DCC uptake, commission rates and margin performance.
• Analyse customer behaviour, product performance and market trends to identify revenue growth opportunities.
• Support pricing and loss ratio analysis in collaboration with underwriting and commercial partners.
• Develop and execute marketing campaigns with Digital Marketing and CRM teams, including partner-funded activity.
• Evaluate campaign performance and provide clear recommendations to improve customer engagement and commercial outcomes.
• Support the development of financial services strategy, business cases and executive papers.
• Coordinate end-to-end tender and RFP processes for insurance, payments and platform providers.
• Assist with compliance and governance activities, including documentation management and stakeholder coordination.
• Manage invoicing, commission tracking and revenue reconciliation across financial services revenue streams.
• Support new product launches, enhancements and growth initiatives.
• Conduct user acceptance testing for new technology functionality, partner integrations and system upgrades.
• Build strong relationships with internal stakeholders and external financial services partners.
• Prepare partner performance packs and support partner reviews, renewals and negotiations.

Skills

Analytical mindset

Reporting experience

Stakeholder management

Commercial acumen

Data-driven decision making

Communication

Tools

Power BI

CRM platforms

Job description

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

Our people are the real jet stars!

• Help drive revenue growth across Jetstar's Financial Services portfolio, including travel insurance and payments products
• Use commercial insights and customer data to influence strategy, campaigns and product performance
• Collaborate across Digital, Marketing, Technology and external partners in a diverse commercial role

Love travel and passionate about all things aviation? You're in the right place. At Jetstar, you get to takeoff at work, and in life.

As a team, we're lucky we get to do both for a living, and we want you to be part of where we go next. Helping our teammates soar is what we're all about. And with a new fleet of state-of-the-art aircraft, plus new routes being added, the sky's the limit.

Takeoff with your next opportunity

Senior Commercial Specialist, Financial Services

Reporting to the Commercial Manager, Financial Services, you'll play a key role in supporting the performance and growth of Jetstar's Financial Services portfolio across multiple markets. This includes travel insurance, multi-currency pricing and dynamic currency conversion (MCP-DCC), along with future financial services initiatives that enhance the customer journey and create incremental revenue opportunities.

You'll work closely with internal stakeholders and external partners to deliver performance reporting, coordinate marketing campaigns, support strategic initiatives, manage governance requirements and help bring new financial services products and enhancements to market.

The core responsibilities of this role are:

• Deliver monthly, quarterly and ad hoc performance reporting across products, markets, partners and brands
• Monitor key performance drivers including attach rates, conversion, MCP-DCC uptake, commission rates and margin performance
• Analyse customer behaviour, product performance and market trends to identify revenue growth opportunities
• Support pricing and loss ratio analysis in collaboration with underwriting and commercial partners
• Develop and execute marketing campaigns with Digital Marketing and CRM teams, including partner-funded activity
• Evaluate campaign performance and provide clear recommendations to improve customer engagement and commercial outcomes
• Support the development of financial services strategy, business cases and executive papers
• Coordinate end-to-end tender and RFP processes for insurance, payments and platform providers
• Assist with compliance and governance activities, including documentation management and stakeholder coordination
• Manage invoicing, commission tracking and revenue reconciliation across financial services revenue streams
• Support new product launches, enhancements and category growth initiatives
• Conduct user acceptance testing for new technology functionality, partner integrations and system upgrades
• Build strong relationships with internal stakeholders and external financial services partners
• Prepare partner performance packs and support partner reviews, renewals and negotiations

To be considered for this role, you will have:

• Strong analytical and reporting skills, with the ability to translate data into meaningful commercial insights
• Experience working in a commercial, product, consulting, analytics or business performance environment
• Strong commercial acumen and an interest in customer-focused product development
• Experience coordinating projects, campaigns, business initiatives or stakeholder deliverables
• Excellent written and verbal communication skills
• Strong stakeholder management skills, with the ability to influence and build effective working relationships
• High attention to detail and the ability to manage multiple priorities simultaneously
• Confidence working with data, reporting tools and large datasets
• Experience preparing presentations, business cases or recommendation papers
• A proactive and curious mindset with a desire to identify opportunities for improvement and growth

Experience within aviation, travel, financial services, payments, insurance, loyalty or e-commerce businesses will be highly regarded. Exposure to Power BI, digital marketing, product management or partnership management would also be advantageous.

Your Life At Jetstar Is Unlike Any Other

Build your commercial career:

Get onboard with Qantas Group:

Live the travel dream:

Make work feel like a holiday:

There's a place for everyone at Jetstar:

We're Jetstar. Let's takeoff together.

Applications close: Monday 9 November 2026 (subject to early review and closure).

Please note: Applications will only be considered for candidates who have the right to work in Australia/New Zealand without restriction or sponsorship.