Senior Commercial Specialist, Financial Services

Qantas; Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Jetstar, part of the Qantas Group, is seeking a Senior Commercial Specialist in Financial Services to drive performance and growth of our travel insurance and payments offerings. You will work with internal teams and external partners to deliver reporting, campaigns and new financial services initiatives that enhance the customer journey and generate incremental revenue opportunities.

You will analyse data, support pricing and partnership governance, and help bring new products to market while

Qualifications

• Strong analytical and reporting skills; translate data into commercial insights.
• Experience in commercial, product, analytics or business performance environments.

Responsibilities

• Deliver performance reporting across products, markets, and partners.
• Analyse customer behaviour, product performance and market trends to identify revenue growth opportunities.
• Coordinate marketing campaigns with Digital Marketing and CRM teams and support governance.

Skills

Analytical skills

Stakeholder management

Communication

Project coordination

Data literacy

Job description

• Help drive revenue growth across Jetstar's Financial Services portfolio, including travel insurance and payments products
• Use commercial insights and customer data to influence strategy, campaigns and product performance
• Collaborate across Digital, Marketing, Technology and external partners in a diverse commercial role

Love travel and passionate about all things aviation? You're in the right place. At Jetstar, you get to takeoff at work, and in life.

As a team, we're lucky we get to do both for a living, and we want you to be part of where we go next. Helping our teammates soar is what we're all about. And with a new fleet of state-of-the-art aircraft, plus new routes being added, the sky's the limit.

Takeoff with your next opportunity

We're looking for a Senior Commercial Specialist, Financial Services to join our Commercial Product Partnerships team.

Reporting to the Commercial Manager, Financial Services, you'll play a key role in supporting the performance and growth of Jetstar's Financial Services portfolio across multiple markets. This includes travel insurance, multi-currency pricing and dynamic currency conversion (MCP-DCC), along with future financial services initiatives that enhance the customer journey and create incremental revenue opportunities.

You'll work closely with internal stakeholders and external partners to deliver performance reporting, coordinate marketing campaigns, support strategic initiatives, manage governance requirements and help bring new financial services products and enhancements to market.

The core responsibilities of this role are:

• Deliver monthly, quarterly and ad hoc performance reporting across products, markets, partners and brands
• Monitor key performance drivers including attach rates, conversion, MCP-DCC uptake, commission rates and margin performance
• Analyse customer behaviour, product performance and market trends to identify revenue growth opportunities
• Support pricing and loss ratio analysis in collaboration with underwriting and commercial partners
• Develop and execute marketing campaigns with Digital Marketing and CRM teams, including partner-funded activity
• Evaluate campaign performance and provide clear recommendations to improve customer engagement and commercial outcomes
• Support the development of financial services strategy, business cases and executive papers
• Coordinate end-to-end tender and RFP processes for insurance, payments and platform providers
• Assist with compliance and governance activities, including documentation management and stakeholder coordination
• Manage invoicing, commission tracking and revenue reconciliation across financial services revenue streams
• Support new product launches, enhancements and category growth initiatives
• Conduct user acceptance testing for new technology functionality, partner integrations and system upgrades
• Build strong relationships with internal stakeholders and external financial services partners
• Prepare partner performance packs and support partner reviews, renewals and negotiations

To be considered for this role, you will have:

• Strong analytical and reporting skills, with the ability to translate data into meaningful commercial insights
• Experience working in a commercial, product, consulting, analytics or business performance environment
• Strong commercial acumen and an interest in customer-focused product development
• Experience coordinating projects, campaigns, business initiatives or stakeholder deliverables
• Excellent written and verbal communication skills
• Strong stakeholder management skills, with the ability to influence and build effective working relationships
• High attention to detail and the ability to manage multiple priorities simultaneously
• Confidence working with data, reporting tools and large datasets
• Experience preparing presentations, business cases or recommendation papers
• A proactive and curious mindset with a desire to identify opportunities for improvement and growth

Experience within aviation, travel, financial services, payments, insurance, loyalty or e-commerce businesses will be highly regarded. Exposure to Power BI, digital marketing, product management or partnership management would also be advantageous.

Your Life At Jetstar Is Unlike Any Other

Build your commercial career:

Gain exposure to strategic partnerships, product development, digital channels and revenue-generating initiatives that impact millions of customers.

Get onboard with Qantas Group:

Being with Jetstar means you're connected to the broader Qantas Group, creating opportunities for career growth across one of Australia's most recognised brands.

Live the travel dream:

You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday:

Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There's a place for everyone at Jetstar:

For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

We're Jetstar. Let's takeoff together.

Applications close: Monday 9 November 2026 (subject to early review and closure).

Please note: Applications will only be considered for candidates who have the right to work in Australia/New Zealand without restriction or sponsorship.