Senior Commercial Property Claims Specialist

Aviva Syndicates (Pacific); Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Aviva Syndicates (Pacific) in Sydney CBD NSW seeks a Senior Commercial Property Claims Specialist to manage commercial property claims from notification to settlement. You will work with brokers, customers and partners to navigate complex claims with technical excellence and excellent service.

You will help define claim strategies, assess indemnity and coverage, and contribute to continuous improvement as the Australian presence grows.

Qualifications

• Strong experience managing commercial property claims from start to finish.
• Good knowledge of policy coverage interpretation and indemnity assessment.
• Experience working with brokers, customers, loss adjusters and other external partners.
• Strong communication, relationship-building and negotiation skills.
• Ability to manage multiple priorities and make sound decisions.
• Customer-focused approach and commitment to delivering great outcomes.
• Experience handling ISR and Contract Works claims.
• Experience delivering presentations or training sessions.
• Exposure to claims across multiple commercial insurance products.

Responsibilities

• Managing commercial property claims from notification through to resolution.
• Reviewing policy coverage and making indemnity decisions.
• Developing and delivering effective claim strategies.
• Building strong relationships with brokers, customers and service providers.
• Negotiating settlements and managing claim reserves.
• Delivering excellent service and support throughout the claims journey.
• Identifying opportunities to improve claims processes and customer outcomes.
• Representing Aviva at meetings, presentations and market-facing events.
• Supporting claims activity across other product lines when required.
• Contributing to the ongoing development of our Claims team and capability.

Skills

End-to-end claims handling

Negotiation

Client relationship management

Communication skills

Decision making

Customer focus

Presentation/training

Multi-product claims exposure

Job description

Senior Commercial Property Claims Specialist

Aviva Syndicates (Pacific) – Sydney CBD NSW

Joining the Commercial Claims team, you'll manage commercial property claims from first notification through to settlement. The role involves helping customers and brokers navigate complex claims while delivering a high standard of service and technical expertise. Working closely with internal and external partners, you'll make coverage decisions, agree claim strategies and negotiate fair outcomes. There's also an opportunity to contribute to continuous improvement initiatives as we continue to grow our presence in Australia. This role plays an important part in protecting our customers and maintaining Aviva's reputation in the market.

Key responsibilities

Managing commercial property claims from notification through to resolution.

Reviewing policy coverage and making indemnity decisions.

Developing and delivering effective claim strategies.

Building strong relationships with brokers, customers and service providers.

Negotiating settlements and managing claim reserves.

Delivering excellent service and support throughout the claims journey.

Identifying opportunities to improve claims processes and customer outcomes.

Representing Aviva at meetings, presentations and market-facing events.

Supporting claims activity across other product lines when required.

Contributing to the ongoing development of our Claims team and capability.

About you

Strong experience managing commercial property claims from end to end.

Good knowledge of policy coverage interpretation and indemnity assessment.

Experience working with brokers, customers, loss adjusters and other external partners.

Strong communication, relationship-building and negotiation skills.

Ability to manage multiple priorities and make sound decisions.

A customer-focused approach and commitment to delivering great outcomes.

Experience handling ISR and Contract Works claims.

Experience delivering presentations or training sessions.

Exposure to claims across multiple commercial insurance products.

About us

At Aviva Syndicates, we're building something different in the Australian market. This is an exciting opportunity to join a growing business where your expertise will be valued, your ideas will be heard, and your work will have a direct impact. As part of a supportive, high-performing Claims team, you'll work closely with brokers, customers and industry partners to deliver outstanding outcomes when they matter most.

The opportunity to join a growing and ambitious business.

A collaborative and supportive team environment.

The chance to build meaningful relationships across the market.

Ongoing learning and development opportunities.

The ability to make a visible impact as the business continues to grow.