Senior Commercial Property Claims Specialist

Aviva Global Corporate & Specialty; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Aviva Syndicates in Sydney is seeking a Commercial Property Claims Specialist to manage the end-to-end handling of commercial property claims from first notification to settlement. You will assess coverage, develop strategies, and work closely with brokers, customers and service partners to deliver fair outcomes.

The role emphasizes collaboration, technical expertise, and continuous improvement within a growing Australian Claims team, with opportunities to influence processes and client outcomes.

Qualifications

• Strong experience managing commercial property claims from start to finish.
• Sound understanding of policy coverage interpretation and indemnity assessment.
• Experience working with brokers, customers, loss adjusters and external partners.
• Excellent communication, negotiation and relationship-building skills.

Responsibilities

• Manage commercial property claims from notification through to resolution.
• Review policy coverage and make indemnity decisions.
• Develop and deliver effective claim strategies.
• Build strong relationships with brokers, customers and service providers.
• Negotiate settlements and manage claim reserves.
• Deliver high-quality service throughout the claims journey.
• Identify opportunities to improve claims processes and outcomes.
• Represent Aviva at meetings, presentations and market events.
• Support claims activity across other product lines when required.
• Contribute to the ongoing development of the Claims team.

Skills

End-to-end claims management

Policy coverage interpretation

Negotiation

Relationship building

Job description

Build something special. Shape the future. Make an impact.

At Aviva Syndicates, we're building something different in the Australian market, and we're looking for a Commercial Property Claims Specialist to help us do it.

This is an exciting opportunity to join a growing business where your expertise will be valued, your ideas will be heard, and your work will have a direct impact. As part of a supportive, high-performing Claims team, you'll work closely with brokers, customers and industry partners to deliver outstanding outcomes when they matter most.

A bit about the job

Joining our Commercial Claims team, you'll manage commercial property claims from first notification through to settlement.

The role involves helping customers and brokers navigate complex claims while delivering a high standard of service and technical expertise. Working closely with internal and external partners, you'll make coverage decisions, agree claim strategies and negotiate fair outcomes. There's also an opportunity to contribute to continuous improvement initiatives as we continue to grow our presence in Australia. This role plays an important part in protecting our customers and maintaining Aviva's reputation in the market.

What you'll be doing

• Managing commercial property claims from notification through to resolution.
• Reviewing policy coverage and making indemnity decisions.
• Developing and delivering effective claim strategies.
• Building strong relationships with brokers, customers and service providers.
• Negotiating settlements and managing claim reserves.
• Delivering excellent service and support throughout the claims journey.
• Identifying opportunities to improve claims processes and customer outcomes.
• Representing Aviva at meetings, presentations and market-facing events.
• Supporting claims activity across other product lines when required.
• Contributing to the ongoing development of our Claims team and capability.

Skills and experience we're looking for

• Strong experience managing commercial property claims from end to end.
• Good knowledge of policy coverage interpretation and indemnity assessment.
• Experience working with brokers, customers, loss adjusters and other external partners.
• Strong communication, relationship-building and negotiation skills.
• Ability to manage multiple priorities and make sound decisions.
• A customer-focused approach and commitment to delivering great outcomes.

Nice to have

• Experience handling ISR and Contract Works claims.
• Experience delivering presentations or training sessions.
• Exposure to claims across multiple commercial insurance products.

What you'll get for this role

• The opportunity to join a growing and ambitious business.
• A collaborative and supportive team environment.
• The chance to build meaningful relationships across the market.
• Ongoing learning and development opportunities.
• The ability to make a visible impact as the business continues to grow.

Additional information regarding remuneration, benefits and flexible working arrangements will be discussed during the recruitment process.

Aviva is for everyone

We're committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, experiences and perspectives.

Research shows that some candidates may be less likely to apply unless they meet every requirement. If you're excited about this opportunity but your experience doesn't align perfectly with every point listed, we'd still love to hear from you.

We're open to conversations about flexible working and reasonable workplace adjustments throughout the recruitment process.