Senior Collections Intelligence Lead

AGL Energy; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

AGL Energy is seeking a Collections Intelligence Lead at its Docklands, Melbourne campus. You will transform collections performance through analytics, BI, and data-driven strategy, uncovering insights to improve debt recovery, customer engagement and payment outcomes.

You will partner with Credit Risk, Customer Experience, Finance, and Technology to strengthen data foundations, reduce bad debt and optimise decisioning while balancing commercial and customer outcomes.

Qualifications

• Proven experience in collections analytics and debt recovery.
• Advanced analytical capability with data-driven decisioning.
• Strong understanding of credit risk and collections dynamics.

Responsibilities

• Lead data-driven collections strategy and test-and-learn campaigns.
• Transform collections with segmentation and personalized journeys.
• Collaborate with Data & Analytics, Technology and Operations to improve data quality and governance.
• Drive omni-channel campaigns to optimise payment outcomes and reduce aged debt.

Skills

SQL

Python

AI/ML

Data analysis

Stakeholder management

Tools

Decisioning technologies

Job description

AGL Energy is seeking a Collections Intelligence Lead at its Docklands, Melbourne campus. You will transform collections performance through analytics, BI, and data-driven strategy, uncovering insights to improve debt recovery, customer engagement and payment outcomes.

You will partner with Credit Risk, Customer Experience, Finance, and Technology to strengthen data foundations, reduce bad debt and optimise decisioning while balancing commercial and customer outcomes.