Collections Intelligence Lead: Data-Driven Debt Strategy

AGL; Melbourne; Hybrid; AUD 180,000 - 210,000; Full time

Benefits offered by this job

Flexibility & leave

Parental leave

Wellbeing program

Learning support

Job summary

AGL in Australia is seeking a seasoned Collections Intelligence Lead to transform performance through analytics, BI, and data-led strategy. You will turn complex data into actionable insights to improve debt recovery, customer engagement, and payment outcomes while reducing DSO and losses.

Collaborating with Operations, Credit Risk, Customer Experience, Finance, Data & Analytics, and Technology, you’ll identify root causes of bad debt and translate insights into interventions that deliver

Qualifications

• Strong credit and collections expertise with regulatory knowledge.
• Advanced analytics with SQL; experience with Python/AI/ML is valued.
• Experience designing data-led campaigns and measuring ROI.
• Ability to translate data and risk insights into practical recommendations.

Responsibilities

• Prevent and reduce bad debt using data to identify opportunities earlier.
• Lead data-driven collections strategy with test-and-learn methods.
• Transform collections with personalization and segmentation to improve outcomes.
• Drive digital and automation outcomes in self-service journeys.
• Strengthen data capability with Data & Analytics and Technology.
• Build scalable collections operations through partnerships with Technology and Operations.

Skills

Credit & collections

Analytical & technical

Campaign design

Strategic judgement

Leadership & stakeholder mgmt

Tools

SQL

Python

AI/ML

Decisioning tech

Job description

AGL in Australia is seeking a seasoned Collections Intelligence Lead to transform performance through analytics, BI, and data-led strategy. You will turn complex data into actionable insights to improve debt recovery, customer engagement, and payment outcomes while reducing DSO and losses.

Collaborating with Operations, Credit Risk, Customer Experience, Finance, Data & Analytics, and Technology, you’ll identify root causes of bad debt and translate insights into interventions that deliver