Senior Client Support Partner

HenderCare; Western Australia; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Company car

Car park

Job summary

HenderCare in Perth, WA is seeking an experienced Senior Client Support Partner to manage a caseload of NDIS and aged care clients, working closely with clients, families and service providers to understand needs and develop goal-focused support plans that promote independence and wellbeing.

This role takes ownership of client budgets and service utilisation, coordinates services across providers, monitors quality and risk, and contributes to a positive, person-centred team culture.

Qualifications

• Experience in client support or case management.
• Ability to manage a caseload and coordinate multiple services.
• Strong understanding of funding models and service utilisation.
• Commitment to person-centred care and collaboration.

Responsibilities

• Monitor client budgets, expenditure and service utilisation to ensure funding is used effectively
• Support clients to understand their funding, approved services and available support options
• Monitor service quality and respond to changing client needs, risks or concerns
• Conduct regular risk assessments and identify strategies to support client safety and wellbeing
• Review service agreements and ensure services continue to meet client needs
• Manage complex client needs, service transitions and changes in circumstances
• Maintain accurate client records and meet quality, compliance and reporting requirements
• Identify opportunities to improve client outcomes and service delivery
• Share knowledge and provide support to Client Support Partners, contributing to a positive team culture

Skills

Client support

Case management

Budget management

Stakeholder engagement

Job description

Category: Coordinator/Consultant

Location: Perth, WA, AU, 6005

The Opportunity

• Full-time | Permanent
• Competitive Salary
• Company Car and Car Park

Are you an experienced client support or case management professional passionate about helping people achieve their goals and live as independently as possible?

HenderCare is seeking an experienced Senior Client Support Partner to join our growing team. You’ll manage a diverse caseload, build trusted relationships with clients and their support networks, and coordinate high-quality services that promote independence, wellbeing and positive outcomes.

With greater autonomy and the opportunity to manage complex client needs, this is a rewarding opportunity to bring your experience to a team that values collaboration, professional growth and person-centred care.

About The Role

As a Senior Client Support Partner, you will manage a caseload of NDIS and Aged Care clients.

You’ll work closely with clients, families, support networks and service providers to understand changing needs, develop goal-focused support plans and coordinate services that deliver meaningful outcomes.

You’ll also take ownership of client budgets and service utilisation, ensuring supports remain appropriate, responsive and aligned with available funding.

Key Responsibilities Include

• Monitor client budgets, expenditure and service utilisation to ensure funding is used effectively
• Support clients to understand their funding, approved services and available support options
• Monitor service quality and respond to changing client needs, risks or concerns
• Conduct regular risk assessments and identify strategies to support client safety and wellbeing
• Review service agreements and ensure services continue to meet client needs
• Manage complex client needs, service transitions and changes in circumstances
• Maintain accurate client records and meet quality, compliance and reporting requirements
• Identify opportunities to improve client outcomes and service delivery
• Share knowledge and provide support to Client Support Partners, contributing to a positive team culture

Our Ideal Candidate

You’re an experienced client support or case management professional who combines strong relationship-building skills with sound judgement, organisation and a genuine commitment to person-centred care.

You’re confident managing a caseload independently, navigating complex client needs and balancing client outcomes with funding and service requirements.

To Succeed In This Role, You’ll Bring

• Demonstrated experience in case management, care management, client support or service coordination
• Experience managing complex client needs and coordinating multiple services
• Strong understanding of funding models, budgets and service utilisation
• Experience developing and reviewing individualised care or support plans
• Strong communication, stakeholder engagement and relationship-building skills
• Experience with Supported Independent Living (SIL) or complex disability supports will be highly regarded
• A current driver’s licence is required

Only applicants with the right to work in Australia will be considered. Successful candidates will be required to undertake pre-employment checks.

Welcome to HenderCare

At HenderCare, we pride ourselves on the high-quality care and support we offer to people living with disability, people in the acute healthcare sector, children and young people, and older Australians.

Our mission is to give our all for health and community care, with our clients at the forefront of everything we do — enhancing their lives and supporting them to achieve their goals and wellbeing.

We recognise that our greatest contribution to enhancing the lives of our clients is investing in talented, caring and passionate people.

So why choose HenderCare?

• Make a Real Impact: Every role at HenderCare contributes to delivering meaningful, client-centred care. Your work will directly support people to achieve their goals, maintain independence and live the life they choose.
• Grow Your Career: We invest in our people through structured mentoring, leadership coaching and tailored professional development opportunities to support your career journey.
• Connected, Supportive Team Culture: Join a team that values collaboration, open communication and mutual respect. With a strong focus on wellbeing and inclusion, you’ll feel supported, heard and empowered.
• Flexible Working Arrangements: We understand the importance of balance. With flexible working options and access to our office, we offer the flexibility you need to thrive professionally while maintaining personal wellbeing.
• Benefits: Enjoy a competitive salary, company fleet vehicle, employee benefits and perks including health, fitness and retail offers, professional development opportunities and access to our Employee Assistance Program.

At HenderCare, we don’t just fill roles — we empower people to build meaningful careers. If you’re ready to make a real impact in a dynamic, purpose-driven environment, we’d love to hear from you.

Diversity, Safety and Inclusion

HenderCare is an inclusive and equal-opportunity employer committed to maintaining a professional and safe working environment, with a zero-tolerance approach to sexual abuse, bullying, discrimination and harassment.

We value Australia’s diversity and seek to improve equal and equitable opportunities for all employees and prospective candidates, regardless of race, age, gender, sex, abilities, culture, language or socio-economic background.

We are committed to fostering a work environment that respects and pays tribute to the rich history and culture of our First Nations Peoples. Through our commitment to Closing the Gap, we aim to provide valuable employment opportunities for First Nations Peoples and encourage their contribution to our workforce.