Service Delivery and Rostering Officer (Fixed Term)

HenderCare; Adelaide; On-site; AUD 39,000 - 55,000; Part time

Benefits offered by this job

Work laptop

Employee benefits scheme (health, gym,

Flexible working options

Job summary

HenderCare is seeking an experienced customer service professional to join our Service Delivery and Rostering team in Adelaide, SA. This fixed-term, part-time role involves a rotating roster across weekdays and weekends, combining customer service, service coordination and rostering to connect clients with the right support workers.

You will help ensure services are delivered reliably and in line with individual care needs, contributing to positive client outcomes.

Qualifications

• Excellent customer service skills with a friendly, professional and solutions-focused approach.
• Strong organisational and administration skills with attention to detail.
• Good computer skills and confidence learning new systems.
• Prior rostering and scheduling experience or work in community care, disability, aged care or healthcare is highly regarded.

Responsibilities

• Coordinate client support services in line with care plans.
• Fill roster vacancies and respond to scheduling changes.
• Match clients with suitable support workers based on needs, skills and availability.
• Maintain accurate client, service and roster information.
• Assist with client intake, appointments and documentation.
• Respond to client and support worker enquiries promptly.

Skills

Customer service

Organisational skills

Administration

Problem solving

Independent work

Job description

Category: Officer

Location: Adelaide, SA, AU, 5000

The Opportunity

HenderCare is looking for an experienced customer service professional to join our Service Delivery and Rostering team.

This is a Fixed-Term Part-Time opportunity, with the potential to become permanent. You will work a mix of weekdays and weekends on a rotating roster.

The role is varied, combining customer service, service coordination and rostering. You'll help connect our clients with the right support workers and ensure services are delivered reliably and in line with their individual needs.

You’ll join a supportive and collaborative team where your work directly contributes to positive outcomes for our clients.

Take your next step with HenderCare.

About The Role

As part of the Service Delivery team, you will form part of one of the most important teams in our organisation. You will play a pivotal role in positively impacts the lives of our clients and allows them to live as independently as possible.

You will divide your time between coordinating and scheduling services, ensuring the perfect match between clients and field workers.

Key Responsibilities

• Coordinate client support services in line with care plans.
• Fill roster vacancies and respond to scheduling changes.
• Match clients with suitable support workers based on their needs, skills and availability.
• Maintain accurate client, service and roster information.
• Assist with client intake, appointments and documentation.
• Respond to client and support worker enquiries in a timely manner.
• Work collaboratively with internal teams and stakeholders.

Our Ideal Candidate

We are looking for engaging and passionate people who are experienced working in a fast-paced customer-focused position. The ability to show initiative and priorities your workload will allow you to work within tight deadlines with autonomy.

We are looking for a proactive and customer-focused professional who is comfortable working in a fast-paced environment and managing competing priorities.

• Excellent customer service skills, with a friendly, professional and solutions-focused approach
• Good computer skills and confidence learning new systems
• Strong organisational and administration skills, with attention to detail
• The ability to prioritise, problem-solve and work independently.
• A genuine commitment to delivering positive outcomes for clients.
• Prior rostering and scheduling experience or experience in community care, disability, aged care or healthcare will be highly regarded

Only applicants with the right to work in Australia will be considered. Successful candidates will be required to undergo pre-employment checks.

Welcome to HenderCare

At HenderCare, we pride ourselves on the high-quality care and support we offer to people living with a disability, people in the acute healthcare sector, children and young people, and our older Australians. Our mission is to give our all for health and community care, with our clients at the forefront of all that we do - enhancing their lives and assisting them to achieve their goals and improve their well-being.

We recognise that our greatest contribution to enhancing the lives of our clients is the investment in talented, caring, and passionate people.

So why choose HenderCare?

• Make a Real Impact: Every role at HenderCare contributes to delivering meaningful, client centred care. Whether you're working directly with clients or supporting behind the scenes, your work helps improve the lives of those we support
• Grow your career: We invest in our people with structured mentoring, leadership coaching, and tailored professional development opportunities to support your career journey.
• Connected, Supportive Team Culture: Join a team that values collaboration, open communication, and mutual respect. With a strong focus on wellbeing and a culture of inclusion, you'll feel supported, heard and empowered.
• Flexible Working Arrangements: We understand the importance of balance. With a variety of flexible working options and access to our office, we offer the flexibility you need to thrive professionally while maintaining personal wellbeing.
• Benefits: Enjoy a competitive salary, access to our employee benefits and perks scheme (including health, fitness, and retail offers) and a work laptop.

Diversity, Safety and InCLUSION

HenderCare is an inclusive and equal-opportunity employer and is committed to maintaining a professional and safe working environment with a zero-tolerance approach to sexual abuse, bullying, discrimination, and harassment. We value Australia's diversity and seek to improve equal and equitable opportunities for all employees and prospective candidates, regardless of race, age, gender, sex, abilities, culture, language, and socio-economic background.

We are committed to fostering a work environment that respects and pays tribute to the rich history and culture of our First Nations People. Through our combined efforts in Closing the Gap, we aim to provide valuable employment for our First Nations peoples and encourage their contribution to our workforce.

We are committed to fostering a work environment that respects and pays tribute to the rich history and culture of our First Nations People. Through our combined efforts in Closing the Gap, we aim to provide valuable employment for our First Nations peoples and encourage their contribution to our workforce.