Senior Client Success Manager - MSP Growth & Partnerships

Lyra Technology Group; Perth; Sur place; AUD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Flexible work

Senior leadership exposure

Diverse technology exposure

Office gym & pool

Résumé du poste

Lyra Technology Group is seeking a Senior Client Success Manager to lead relationships with key clients from their Perth base. The role focuses on retention, growth and ensuring exceptional service delivery.

You will coordinate with Operations, Projects and Sales to align technology roadmaps with client needs and manage escalation if issues arise. The position emphasizes proactive client engagement, opportunity spotting and maintaining accurate client records in HaloPSA, with flexible work

Qualifications

• 3+ years in MSP, Managed Services or Technology Services.
• Managed ownership of an ongoing client portfolio.
• Strong stakeholder management and relationship-building abilities.
• Excellent communication skills and ability to lead client conversations.
• Autonomy to make decisions and take ownership.
• Strong commercial awareness to identify opportunities for clients.
• Experience in Technical Account Management is desirable.
• Experience with HaloPSA or similar PSA/CRM is advantageous.

Responsabilités

• Build and maintain strong, trusted relationships with key clients and stakeholders.
• Manage an established portfolio of clients with high service levels and engagement.
• Conduct regular client meetings to understand business needs and roadmaps.
• Act as the primary escalation point for clients and coordinate resolution.
• Gather feedback and drive continual improvement with Operations and Sales.
• Identify opportunities for upgrades, projects, products and services.
• Develop proposals and coordinate with internal teams to progress opportunities.
• Maintain accurate client information and actions in HaloPSA.
• Coordinate with teams to manage client roadmaps, risks and delivery.
• Provide budgetary and planning information with internal teams.
• Identify referral and organic growth opportunities through client relationships.
• Ensure prompt, professional communication with clients.
• Maintain relationships with key stakeholders as a trusted partner.

Connaissances

MSP experience

Client portfolio management

Stakeholder management

Excellent communication

Autonomous work

Opportunity identification

Technical account management

Negotiation

Outils

HaloPSA

Description du poste

Lyra Technology Group is seeking a Senior Client Success Manager to lead relationships with key clients from their Perth base. The role focuses on retention, growth and ensuring exceptional service delivery.

You will coordinate with Operations, Projects and Sales to align technology roadmaps with client needs and manage escalation if issues arise. The position emphasizes proactive client engagement, opportunity spotting and maintaining accurate client records in HaloPSA, with flexible work