Senior Client Success Consultant

Medallia; Australia; On-site; AUD 110,000 - 170,000; Full time

Job summary

Medallia is seeking a Client Services Senior Consultant to support the technical design and delivery of Experience Management solutions for customers. You will develop and apply your expertise with Medallia’s product offerings to deploy solutions that meet customers’ business needs.

You will collect and document technical requirements and specifications in collaboration with senior team members, configure the Medallia platform, and support QA, UAT, and launch processes with customers to ensure

Qualifications

• 3+ years of experience successfully managing and retaining clients while leveraging software.
• BA/BS with evidence of technical experience or equivalent work experience.
• Ability to translate business problems into technical concepts and requirements.

Responsibilities

• Collect customer requirements and create technical specifications.
• Configure the Medallia platform to meet customer requirements.
• Support QA, client UAT, and launch processes.
• Provide support in client meetings by leveraging knowledge of Medallia’s platform capabilities.
• Partner with client teams to resolve technical issues and inquiries.

Skills

Client management

Technical documentation

QA/UAT support

Education

BA/BS

Tools

Medallia platform

QA tooling

Job description

Medallia is seeking a Client Services Senior Consultant to support the technical design and delivery of Experience Management solutions for customers. You will develop and apply your expertise with Medallia’s product offerings to deploy solutions that meet customers’ business needs.

You will collect and document technical requirements and specifications in collaboration with senior team members, configure the Medallia platform, and support QA, UAT, and launch processes with customers to ensure