Senior Experience Designer - Internal Systems & CRM

Talent

Sydney

On-site

AUD 110,000 - 150,000

Full time

2 days ago

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Job summary

Talent is seeking a Senior Experience Designer to improve the platforms staff use daily within a major financial services organisation.

The role focuses on internal systems, CRM and staff workflows, requiring experience designing for employees through complex processes, not just customer-facing interfaces. You will collaborate with designers, product owners, BAs and delivery teams to shape effective enterprise experiences.

Qualifications

6-8 years of experience in UX, product or experience design.
Banking or financial services experience - Preferred.
Hands-on design experience with internal platforms, CRM systems or back-office applications.
Strong research, prototyping and usability testing skills.
Confidence working with business stakeholders and technical teams.
A portfolio showing your role in solving complex design problems and the outcomes achieved.

Responsibilities

Speak with staff to understand how they work and where existing systems cause problems.
Turn research findings into designs and prototypes, then test and refine them with users.
Simplify workflows across CRM and internal applications.
Run workshops to work through requirements and agree on design decisions.
Work within an enterprise design system and contribute improvements.
Stay involved through delivery, balancing usability with business and technical requirements.