Senior Client Services Officer Reliever

NSW Department of Communities and Justice; Campbelltown; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Departmental vehicle where available

Travel allowances

Job summary

Department of Communities and Justice is seeking a Senior Client Services Officer (Reliever) to provide complex administrative services that support court operations and meet statutory obligations. The role supervises a small team, offers on-the-job training, and may include Registrar functions within the court environment.

Based in Wollongong, Campbelltown, or Sutherland, the reliever will travel regularly across hubs to support Illawarra South Region operations, ensuring accuracy, compliance

Qualifications

• Current driver’s licence and willingness to travel regularly across the Wollongong, Sutherland and Campbelltown hubs together with other locations as rostered.
• Experience supervising a small team.
• Ability to interpret policies and legislation in court operations.

Responsibilities

• Supervise and support team members, including training and handling complex enquiries.
• Undertake complex administrative tasks.
• Prioritise work and allocate tasks to meet operational requirements.
• Ensure work is accurate, compliant and responsive to client needs.
• Support improvements to processes and ways of working.
• Work across different Court locations and jurisdictions as needed.
• Interpret and apply policies, procedures and legislation.

Skills

Team leadership

Customer service

Training and coaching

Policy interpretation

Travel readiness

Job description

Senior Client Services Officer (Reliever)

Department/Agency: Department of Communities and Justice

• Location: Wollongong, Campbelltown or Sutherland Court (successful applicant may nominate their preferred base between multiple headquarters)
• Regional relief: The advertised role is for a regional reliever. Regular travel, including overnight stays and travel at short notice is a feature of this role. To undertake this role, it is an essential requirement to hold a current driver’s licence and be willing and able to undertake travel throughout the region.
• Employment type: Ongoing full-time (35 hours per week)
• Salary: Clerk 3/4, $87,199 to $95,482pa. plus, employer's contribution to superannuation and annual leave loading

Your role

As a Senior Client Services Officer (Reliever), you will provide complex administrative services that support the delivery of court operations and meet statutory obligations.

You will supervise and support a small team, provide on-the-job training and guidance, and allocate work to meet operational priorities. You may also perform some Registrar or Deputy Registrar functions, including procedural and decision-making responsibilities within the court environment.

The Court Services Illawarra South Region includes Lidcombe and is comprised of 6 hubs with 25 courts. This relieving role provides operational support on a regular basis across the Wollongong, Campbelltown and Sutherland Court hubs as well as ad hoc rostered relief to other locations in the Illawarra South Region including the Lidcombe Coroners Court. While you may nominate your preferred work base between Wollongong, Campbelltown and Sutherland, you will be required to travel regularly between locations to support business needs.

What you’ll do

• Supervise and support team members, including training and handling complex enquiries.
• Undertake complex administrative tasks.
• Prioritise work and allocate tasks to meet operational requirements.
• Ensure work is accurate, compliant and responsive to client needs.
• Support improvements to processes and ways of working.
• Work across different Court locations and jurisdictions as needed.
• Interpret and apply policies, procedures and legislation.

What we’re looking for

• You show initiative and can deliver high-quality service in a fast-paced, complex environment.
• You’re able to support and lead a small team, helping others build skills and work together.
• You understand how to apply policies, procedures and legislation in your work.
• You will adapt quickly to change and be comfortable working across different Courts or jurisdictions.
• Capacity to work in an environment that may involve potential exposure to psychosocial hazards related to the range of services provided in a Court environment.

Candidates must hold a valid Australian Driver Licence and be willing and able to travel regularly across the Wollongong, Sutherland and Campbelltown hubs together with other locations as rostered. All official travel will be supported in accordance with DCJ policies including provision of a Departmental vehicle where available and the payment of applicable travel allowances.

Work that really matters

Working with Court Services NSW means being part of a team that helps people access justice every day. You’ll play an important role in supporting court operations and helping clients navigate what can often be complex and stressful situations.

You’ll work in a supportive team environment, build valuable skills, and have opportunities to grow your career across different courts and locations. It’s meaningful work where you can make a real impact in your community.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Appointments are subject to satisfactory pre-employment screening checks, including:

• National Criminal History Check.
• Reference checks.
• Right to Work check.

A talent pool may be created for this role in the Illawarra South region and will remain valid for up to 18 months.

Applications close 1st November 2026 at 11:59pm.