Aboriginal Client and CSO

NSW Department of Communities and Justice; Wollongong City Council; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Training and development opportunities

Health & Wellbeing programs

Competitive pay and conditions

Job summary

NSW Department of Communities and Justice – Wollongong NSW is seeking an Aboriginal Client and Community Support Officer at Wollongong Local Court. The role focuses on supporting Aboriginal clients and communities navigating the court system, delivering culturally informed services and promoting access to justice for First Nations peoples.

You will provide project support, assist with program design and implementation, and help coordinate community engagement efforts in a respectful,

Qualifications

• Aboriginal and/or Torres Strait Islander person with strong cultural knowledge and community connections.
• Holder of a current driver's licence (unrestricted) and willing to travel.
• Strong customer service skills with a friendly, respectful approach.
• Excellent verbal and written communication, confident engaging with diverse people.
• High attention to detail with the ability to accurately manage data.
• A team player who is organised, adaptable, and committed to making a meaningful difference.

Responsibilities

• Provide culturally safe assistance to Aboriginal clients and communities engaging with the court system.
• Contribute to design, delivery, and promotion of Aboriginal-focused programs and services.
• Prepare reports, manage records and data, and help coordinate community engagement initiatives.
• Be part of a supportive, collaborative team that celebrates cultural respect, inclusivity, and community impact.

Skills

Cultural knowledge

Community connections

Driver's license

Customer service

Verbal communication

Written communication

Attention to detail

Team player

Job description

NSW Department of Communities and Justice – Wollongong NSW

Aboriginal Client and Community Support Officer

Location - Wollongong Local Court

Employment type - Ongoing full-time role

Salary - $87,199.00 - $95,482.00 pa, plus superannuation and leave loading

This position is open to Australian Aboriginal and Torres Strait Islander people only

We're seeking a motivated Aboriginal Client and Community Support Officer who's passionate about helping others and making a real difference.

Your role

As an Aboriginal Client & Community Support Officer, you'll play a vital role in supporting Aboriginal clients and communities engaging with the court system. This is a great opportunity to make a meaningful impact by contributing to culturally appropriate services, promoting positive community relationships, and helping improve access to justice for Aboriginal people.

What you'll do

In this rewarding role, you'll make a real difference by supporting Aboriginal clients and communities through culturally informed service and project delivery at Wollongong Local Court.

• Provide meaningful project support, exceptional customer service, and culturally safe assistance to Aboriginal clients.
• Contribute to the design, delivery, and promotion of innovative Aboriginal-focused programs and services.
• Prepare reports, manage records and data, and help coordinate impactful community engagement initiatives.
• Be part of a supportive, collaborative team that celebrates cultural respect, inclusivity, and community impact in a dynamic, people-focused environment.

What we're looking for

In addition to the essential requirements outlined in the role description, we are seeking a passionate Aboriginal and/or Torres Strait Islander professional who is ready to make a positive impact in the community.

• A proud Aboriginal and/or Torres Strait Islander person with strong cultural knowledge and community connections.
• Holder of a current driver's licence (unrestricted) and willing to travel as required.
• Strong customer service skills with a friendly, respectful approach.
• Excellent verbal and written communication, confident engaging with diverse people.
• High attention to detail with the ability to accurately manage data.
• A team player who is organised, adaptable, and committed to making a meaningful difference.

As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons, Australia's First Nations people

Where a position is identified, an applicant's race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:

Confirmation of Aboriginality form

or

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.html

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close Sunday, 25 October 2026 at 11:59 pm AEST.

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Karina Boyd on 0472 849 *** or at ***********@dcj.nsw.gov.au

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Anjy Fayad on 02 9765 3*** or via **********@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website (for all roles except Aboriginal Identified).

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalized support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW' page.

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