Relief Court Services Lead – Senior Officer

NSW Department of Communities and Justice; Campbelltown; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Departmental vehicle where available

Travel allowances

Job summary

Department of Communities and Justice is seeking a Senior Client Services Officer (Reliever) to provide complex administrative services that support court operations and meet statutory obligations. The role supervises a small team, offers on-the-job training, and may include Registrar functions within the court environment.

Based in Wollongong, Campbelltown, or Sutherland, the reliever will travel regularly across hubs to support Illawarra South Region operations, ensuring accuracy, compliance

Qualifications

• Current driver’s licence and willingness to travel regularly across the Wollongong, Sutherland and Campbelltown hubs together with other locations as rostered.
• Experience supervising a small team.
• Ability to interpret policies and legislation in court operations.

Responsibilities

• Supervise and support team members, including training and handling complex enquiries.
• Undertake complex administrative tasks.
• Prioritise work and allocate tasks to meet operational requirements.
• Ensure work is accurate, compliant and responsive to client needs.
• Support improvements to processes and ways of working.
• Work across different Court locations and jurisdictions as needed.
• Interpret and apply policies, procedures and legislation.

Skills

Team leadership

Customer service

Training and coaching

Policy interpretation

Travel readiness

Job description

Department of Communities and Justice is seeking a Senior Client Services Officer (Reliever) to provide complex administrative services that support court operations and meet statutory obligations. The role supervises a small team, offers on-the-job training, and may include Registrar functions within the court environment.

Based in Wollongong, Campbelltown, or Sutherland, the reliever will travel regularly across hubs to support Illawarra South Region operations, ensuring accuracy, compliance