Senior Client Services Manager – Security & Facilities

Hart Recruitment Ltd; Gold Coast City; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Retail discounts

Annual awards

Employee engagement survey

Reward & Recognition Framework

Job summary

Certis Security Australia is seeking a capable Client Services Manager to oversee security services across a portfolio of client sites, from the Gold Coast to Logan region. You will lead frontline teams, build strong client relationships, and ensure services are delivered safely, compliantly and in line with contractual requirements.

Reporting to the Operations Manager, you will focus on staff development, performance monitoring, and opportunities to enhance services while maintaining WHS/HSE

Qualifications

• Current Security Licence and valid Driver’s Licence.
• Proven experience in security operations with leadership responsibility.
• Strong client management and stakeholder engagement skills.

Responsibilities

• Leading, supporting and upskilling site supervisors and security officers to deliver high-quality service across your portfolio.
• Ensuring all services are delivered in line with contract KPIs, SLAs, and agreed operational requirements.
• Managing client feedback, incidents, and complaints, implementing corrective actions where required.
• Coordinating resources with internal teams, including workforce planning, to ensure effective staffing and continuity of service.
• Identifying opportunities to enhance existing services and support the retention and growth of client accounts.
• Maintaining site operational procedures and ensuring compliance with company policies, governance standards, and audit requirements.
• Conducting regular site and compliance visits to monitor performance, safety, and service quality.
• Promoting a proactive safety culture and ensuring all WHS and HSE obligations are met across your portfolio.

Skills

Security operations leadership

Client management

Staff development

Stakeholder engagement

Education

Security qualification (desirable)

Job description

Certis Security Australia is seeking a capable Client Services Manager to oversee security services across a portfolio of client sites, from the Gold Coast to Logan region. You will lead frontline teams, build strong client relationships, and ensure services are delivered safely, compliantly and in line with contractual requirements.

Reporting to the Operations Manager, you will focus on staff development, performance monitoring, and opportunities to enhance services while maintaining WHS/HSE