Senior Claims Lead - Complex Life & IP (Hybrid)

Australian Retirement Trust; Brisbane; Vor Ort; AUD 150.000 - 210.000; Vollzeit

Benefits dieser Stelle

14% super

Training and development

Hybrid work options

Zusammenfassung

Australian Retirement Trust is seeking a Senior Claims Manager to lead a portfolio of complex life, disability and income protection claims from our Brisbane hub with options in Sydney or Melbourne. You will drive holistic claims management, coach colleagues and collaborate with employers and health professionals to deliver positive member outcomes.

This permanent role focuses on delivering accurate decisions within delegated authority, improving processes and enhancing member experiences across

Qualifikationen

• Holistic claims management across life, TPD and IP
• End-to-end claims management in a life insurer
• Experience with rehabilitation or early intervention
• Strong stakeholder engagement and communication
• Ability to coach and build team capability and capacity

Aufgaben

• Manage a diverse portfolio of complex life, disability and income protection claims.
• Develop and implement proactive claims management strategies.
• Engage with members, employers, healthcare providers and stakeholders to progress claims.
• Prepare well-reasoned claim recommendations within delegated authority.
• Coach and mentor team members to support capability development.
• Identify opportunities to improve processes and member experiences.

Kenntnisse

Holistic claims management

End-to-end life/IP/TPD claims

Stakeholder engagement

Coaching & mentoring

Communication

Attention to detail

Process improvement

Ausbildung

Tertiary qualification or equivalent experience

Jobbeschreibung

Australian Retirement Trust is seeking a Senior Claims Manager to lead a portfolio of complex life, disability and income protection claims from our Brisbane hub with options in Sydney or Melbourne. You will drive holistic claims management, coach colleagues and collaborate with employers and health professionals to deliver positive member outcomes.

This permanent role focuses on delivering accurate decisions within delegated authority, improving processes and enhancing member experiences across