Senior Claims Manager

Australian Retirement Trust; Brisbane; On-site; AUD 150,000 - 210,000; Full time

Benefits offered by this job

14% super

Training and development

Hybrid work options

Job summary

Australian Retirement Trust is seeking a Senior Claims Manager to lead a portfolio of complex life, disability and income protection claims from our Brisbane hub with options in Sydney or Melbourne. You will drive holistic claims management, coach colleagues and collaborate with employers and health professionals to deliver positive member outcomes.

This permanent role focuses on delivering accurate decisions within delegated authority, improving processes and enhancing member experiences across

Qualifications

• Holistic claims management across life, TPD and IP
• End-to-end claims management in a life insurer
• Experience with rehabilitation or early intervention
• Strong stakeholder engagement and communication
• Ability to coach and build team capability and capacity

Responsibilities

• Manage a diverse portfolio of complex life, disability and income protection claims.
• Develop and implement proactive claims management strategies.
• Engage with members, employers, healthcare providers and stakeholders to progress claims.
• Prepare well-reasoned claim recommendations within delegated authority.
• Coach and mentor team members to support capability development.
• Identify opportunities to improve processes and member experiences.

Skills

Holistic claims management

End-to-end life/IP/TPD claims

Stakeholder engagement

Coaching & mentoring

Communication

Attention to detail

Process improvement

Education

Tertiary qualification or equivalent experience

Job description

Take hold of a monster opportunity and join Australian Retirement Trust as our Senior Claims Manager. You'll manage complex life, disability and income protection claims while delivering exceptional member experiences through a holistic approach to claims management. This is your opportunity to combine technical expertise, stakeholder engagement and coaching capability to support positive member outcomes and help shape a high-performing claims team.

We're all about helping our members make the most of their money. And while they go after their goals, you can too.

As a Senior Claims Manager, you'll manage a diverse portfolio of complex life, disability and income protection claims, providing thoughtful and proactive support to members throughout their claims journey.

You'll use your expertise to investigate, analyse and assess claims while working closely with members, employers, healthcare providers and other stakeholders. Your ability to build trusted relationships, communicate clearly and navigate complex situations will help deliver positive outcomes for both members and Australian Retirement Trust.

In addition to managing a varied caseload, you'll provide technical guidance, coaching and support to colleagues, helping strengthen capability across the team. You'll also contribute to process improvement initiatives that enhance operational efficiency and member service delivery.

This role is a permanent opportunity and is based in Brisbane, Sydney or Melbourne.

Responsibilities

Day to day, you'll:

• Manage a diverse portfolio of complex life, disability and income protection claims.
• Develop and implement proactive claims management strategies that support positive member outcomes.
• Engage with members to understand the medical, personal and social impacts of illness or injury.
• Collaborate with employers, healthcare professionals and other stakeholders to gather information and progress claims.
• Prepare well-reasoned claim recommendations and decisions within delegated authority.
• Ensure compliance with legislative, regulatory and organisational requirements.
• Coach and mentor team members to support capability development and knowledge sharing.
• Identify opportunities to improve processes, member experiences and operational effectiveness.
• Contribute to a collaborative, supportive and high-performing team environment.

Qualifications

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick the following boxes too:

• You have demonstrated experience in holistic claims management
• Your background shows your depth of life, TPD and IP claims management (end-to-end) experience, having worked at a life insurer
• You'll have experience working with rehabilitation, early intervention, community services or related health and medical services
• You're confident managing complex claims while balancing member needs, risk considerations and service expectations.
• You have strong stakeholder engagement skills and can communicate effectively with a broad range of internal and external parties.
• Your ability to coach, mentor and support colleagues helps build capability across teams.
• You'll be comfortable prioritising competing workloads while maintaining accuracy and attention to detail.
• You're able to identify opportunities for continuous improvement and contribute to positive change.
• You hold a tertiary qualification in a related discipline, or equivalent experience, which will be highly regarded.

Bring your potential to Australian Retirement Trust and unleash our monster possibilities:

• You'll get 14% super as standard, to help your future come alive.
• Build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

We use technology, including artificial intelligence (AI), to support parts of our recruitment process - such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles. All final hiring decisions are made by people.

By applying, you agree to the use of these technologies as part of the recruitment process.

About us

Our 2.4 million members trust us to take care of around $375 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust. Applications close 11pm 4 November 2026.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.