National Claims Performance Leader

GT Insurance; Brisbane; Presencial; AUD 150.000 - 190.000; Jornada completa

Descripción de la vacante

GT Insurance in Australia seeks a strategic Head of Claims Performance & Optimisation to lead the national claims performance framework, drive operational excellence, and oversee workforce planning, governance and risk. You will partner with senior leaders to deliver sustainable growth and improved customer outcomes.

This 12-month fixed-term contract role is based in Brisbane’s CBD and inner suburbs, offering leadership across the national claims function with a focus on transformation and

Formación

• Significant senior leadership experience within insurance claims operations.
• Minimum 10 years' experience in insurance claims operations.
• Proven success leading performance, optimisation or operational excellence functions.
• Demonstrated experience leading operational performance, workforce strategy or claims excellence initiatives.
• Strong workforce planning and operational governance experience.
• Strong understanding of claims governance, operational risk management and regulatory obligations.
• Advanced analytical, commercial and strategic capability.
• Proven ability to influence and partner with senior operational leaders and executives.
• Experience leading large-scale operational improvement and transformation initiatives.
• Excellent stakeholder management, communication and leadership skills.

Responsabilidades

• Leading the national claims performance framework, driving operational excellence across productivity, quality, customer outcomes and financial performance.
• Providing strategic oversight of workforce planning, capacity optimisation, governance, quality and operational risk across the national claims function.
• Partnering with the Claims Leadership Team to develop and execute operational strategy, supporting sustainable growth and scalability.
• Driving claims excellence through data-driven decision-making, performance accountability, leakage management and continuous improvement initiatives.
• Influencing and collaborating with senior leaders to strengthen governance, operational effectiveness and customer outcomes.

Conocimientos

Senior leadership

Claims operations

Workforce planning

Governance

Analytical thinking

Stakeholder management

Regulatory compliance

Data-driven decision making

Leadership communications

Operational transformation

Descripción del empleo

GT Insurance in Australia seeks a strategic Head of Claims Performance & Optimisation to lead the national claims performance framework, drive operational excellence, and oversee workforce planning, governance and risk. You will partner with senior leaders to deliver sustainable growth and improved customer outcomes.

This 12-month fixed-term contract role is based in Brisbane’s CBD and inner suburbs, offering leadership across the national claims function with a focus on transformation and