Senior Claims Advisor, Workers Compensation

Haylo People; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Bonus structure

Flexible hours

Discounted products

Wellbeing benefits

Career progression

Job summary

Haylo People is seeking an experienced Senior Claims Advisor to join a market-leading team in Australia's workers' compensation division. Based in Ipswich, you will manage complex claims end-to-end, determine liability and craft strategies with an empathetic, customer-centric approach.

You will work with Self Insurance leaders and a high-performing claims team, enjoy flexible hours, onsite parking, and a supportive culture that values wellbeing and professional growth.

Qualifications

• Significant experience managing Queensland Workers' Compensation claims.
• Strong knowledge of Queensland workers compensation legislation.
• Experience making liability decisions on complex claims.
• Empathy and customer-centric approach.

Responsibilities

• Manage end-to-end workers' compensation claims.
• Determine liability and make informed decisions on complex claims.
• Develop and implement claim strategies to optimize outcomes.
• Collaborate with Self Insurance leaders and a high-performing team.

Skills

Workers' compensation knowledge

Claims management

Empathy and customer service

Mentoring and coaching

Job description

HAYLO People are a specialist recruitment agency within the personal injury & insurance industryand we are seeking an experienced Senior Claims Advisor to join an Australian market leader who are growing their Workers Compensation division.

Based in Ipswich, with onsite parking, flexible working hours, competitive salary, bonus structure, discounted products and wellbeing benefits.

The Role & Portfolio

• You will be working amongst a team who are passionate and who are focused on positive workers' compensation claims outcomes.
• Determine liability and make sound decisions on complex and sensitive claims.
• Develop and implement claim strategies to achieve optimal recovery and claim cost outcomes.
• Work with experienced Self Insurance leaders and a high performing technical claims team managing the claims end to end for the employers injured workers.

About You

• Significant experience managing Queensland Workers Compensation claims, desirable Self Insurance background managing claims end to end.
• Strong knowledge of Queensland workers compensation legislation and claims management principles.
• Experience making liability decisions and managing complex claims
• Have a genuine, caring nature that puts customers at the heart of what you do, showing empathy in all circumstances.
• Enjoy stepping up and supporting others with mentoring and coaching.
• A true team player who supports peers and loves helping others.

Benefits

• Competitive Salary, Bonus Structure, Flexible working hours, company benefits including discounted products, health and wellbeing benefits.
• Encouraged further learning to help with progression and skill development and a structured career pathway
• Extensive well-being initiatives
• A care focused culture who drive wider initiatives that benefit the Australian community

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply or any of our roles.

Additional Information

• Portfolios under 50 claims!
• Energised team culture!
• Hours to work around you with no shift work.