Senior Channel Sales Engineer

RingCentral; Australia; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Healthcare reimbursement

Group life insurance

ESPP

Superannuation Fund

On-demand wellness coaching

Job summary

RingCentral is seeking a Sales Engineer for Partner Sales & Business Development in Australia. You will be the technical voice ensuring solutions are technically sound and commercially viable, while building long-term trust with partners and customers.

You will drive incremental revenue, tailor solutions, and lead technical engagements throughout the customer lifecycle to differentiate RingCentral in the marketplace.

Qualifications

• Fluency in English with strong written/spoken communication.
• Experience in UC/CX/IMS mobile-centric solutions and related technologies.
• 5+ years in a SaaS environment or equivalent.
• Ability to work effectively and independently in a remote context.
• Ownership of opportunities and cross-functional coordination.

Responsibilities

• Drive revenue growth with existing partners and identify new partners and revenue streams across regions.
• Build technical trust and ensure solution fit for sales success with partners and customers.
• Tailor RingCentral solutions to differentiate in the market.
• Collaborate with Sales Engineering, Sales, and Product teams to deliver new services.
• Lead discovery sessions to capture business requirements and objectives.
• Articulate benefits of RingCentral's portfolio for cross-sell/upsell opportunities.
• Foster relationships with partners, customers, and internal teams.
• Provide technical leadership to Sales & Partner accounts.

Skills

English fluency

Communication skills

Presentation skills

Analytical ability

Negotiation skills

Technical understanding

Tools

SIP

MGCP

RTP

IMS

HTTP/S

XML

Job description

Sales Engineer – Partner Sales & Business Development

Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together.

Overview

We’re currently looking for a Sales Engineer to be the technical voice and interface of our Partner Sales & Business Development Team. In this role, you will ensure that the solutions we sell and develop are both technically sound and commercially viable, whilst helping to build long‑term trust with our partners and customers.

Responsibilities

• Drive incremental revenue from existing partners and collaborate in identifying new business partners and revenue streams across regions and market segments.
• Build technical trust and ensure solution fit, enabling sales success through clear, credible, and consultative engagements with partners and customers throughout the customer lifecycle.
• Develop, innovate, and tailor solutions based on RingCentral’s current portfolio to differentiate the company in the marketplace.
• Collaborate with Sales Engineering Leadership, Sales Executives, and Product Teams to coordinate development and delivery of new services and propositions.
• Lead discovery sessions with partners and customers to identify their business requirements and objectives.
• Engage in business‑led conversations with customers and partners to articulate the benefits of the RingCentral EX/CX Portfolio, such as cross‑sell/upsell opportunities, operational efficiency, and cost savings through automation.
• Develop and cultivate relationships with partners, customers, sales, and support teams, adapting communication style to different audiences.
• Provide technical leadership to Sales & Partner Account teams and become a trusted advisor within the Sales and Pre‑Sales community.
• Create repeatable Sales Support collateral and content, including Sales Playbooks, verticalised demonstrations, TCO tools, promotions, and campaigns.
• Provide industry, technical, and product insights to partners and customers to deliver maximum value of the RingCentral proposition.
• Perform innovative and business‑led presentations, product overviews, and sales demonstrations for partners, customers, and prospects.
• Maintain an expert understanding of all RingCentral applications and products.
• Represent RingCentral at conferences, industry, partner, and sales events when requested by management.
• Serve as a subject‑matter expert for specific products and technologies, providing consultative support to Solutions Consultants.
• Provide direct support for the technical fulfilment of RFIs, RFQs, and RFPs in assigned territories.
• Manage all customer feature requests, document requirements, prioritise requests within each account, and drive development of key features with the product team.

Qualifications

• Moderate travel within Australia.
• Experience working in a direct or channel pre‑sales environment.
• 5+ years of experience with UC, CX, IMS mobile‑centric solutions, and related technologies from vendors such as Broadsoft, Avaya, Zoom, Genesys, Cisco, and Ericsson.
• 5+ years in a SaaS (Software as a Service) environment or equivalent.
• Demonstrated ability to work effectively and independently on a remote basis.
• Ownership of opportunity‑related actions and coordination across functional teams.
• Capacity to complete job responsibilities with minimal supervision.
• Application of solutions, technology, and products to business opportunities.
• Analysis of customer communication requirements for enterprise business markets.
• Competitive knowledge of solutions, technologies, and product offerings.
• Fluency in English (written and verbal).
• Excellent written and verbal communication skills.
• Excellent presentation and demonstration skills.
• Strong analytical and problem‑solving skills.
• Excellent interpersonal and negotiation skills.
• Ability to understand and communicate complex technical solutions and issues.
• Experience with VoIP, Mobile, or IMS network architectures, including all VoIP network elements (Soft Switch, MGW, MGC, SBC, CPE, etc.).
• Familiarity with VoIP and data networking protocols, including SIP, MGCP, RTP, IMS, HTTP/S, XML, SMTP, SNMP, SSH, etc.
• Knowledge of network management, operations, security, planning, traffic engineering, and implementation.

Benefits

• Healthcare reimbursement
• Group life insurance and group salary continuation
• Superannuation Fund
• Employee Stock Purchase Plan (ESPP)
• Supplemental Business Travel Medical Employee Assistance Program (EAP) with 24/7 counselling sessions
• On‑demand digital 1:1 wellness coaching
• Mobile and internet reimbursement
• Leave entitlements, paid time‑off, personal/carer’s leave, and paid holidays

Equal Employment Opportunity Statement

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.