Account Manager - Cisco Solutions & Collaboration

Randstad Australia; City of Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Growth training

Delivery support

Clear career pathways

Performance incentives

Team culture

Job summary

Randstad Australia is seeking a Sales Account Manager to drive revenue growth across an existing client portfolio while identifying and converting new opportunities across Cisco Solutions & Collaboration. This hybrid, client-facing role combines account management and new business within an established customer base, owning end-to-end sales cycles and collaborating with pre-sales and delivery teams.

You will be the primary contact for your accounts, manage pipeline and forecast in

Qualifications

• 3–5 years in B2B tech sales or account management.
• Experience with collaboration, contact centre, networking, or security solutions.
• Proven ownership of sales targets, KPIs, and revenue outcomes.
• CRM experience with pipeline hygiene (ConnectWise or similar).
• Degree in Business, IT, or related field is preferred.

Responsibilities

• Account management & retention across assigned accounts.
• Own end-to-end sales cycle from discovery to deal closure.
• Identify cross-selling and upselling opportunities.
• Collaborate with pre-sales and delivery teams.
• Manage pipeline and forecasting in the CRM.
• Engage with vendors and partners to support deals.

Skills

Proven track record

Domain knowledge

Commercial mindset

CRM proficiency

Communication skills

Mobility

Education

Relevant degree in Business/IT

Tools

ConnectWise

Job description

Sales Account Manager – Cisco Solutions & Collaboration

Location: Melbourne, VIC
Category: Sales > Account Management
Work Type: Full Time

About The Opportunity

Are you a commercially driven, relationship-focused sales professional ready to accelerate your career within an elite IT systems integration ecosystem? We are an agile, growing technology provider and a proud Cisco partner specializing in advanced Collaboration, Contact Centre, Networking, and Security solutions.
We are seeking a Sales Account Manager to drive revenue growth across an existing client portfolio while identifying and converting new opportunities.
This hybrid, client-facing role is perfect for someone who is comfortable operating across both account management and new business within an established customer base. You will own the end-to-end sales cycle, act as the primary point of contact for your accounts, and work closely with our expert pre-sales technical and delivery teams to position and deliver gold-standard solutions.

Key Responsibilities

• Account Management & Retention: Build and grow deep relationships across assigned accounts, engaging stakeholders at all levels to drive alignment, demand, and revenue growth.
• Sales Execution: Own the end-to-end sales cycle from discovery and qualification through to deal closure, preparing high-quality proposals and commercial pricing responses.
• Cross-Selling & Upselling: Identify new opportunities to introduce advanced Cisco technologies and our managed services portfolio across your client base.
• Technical Collaboration: Partner closely with pre-sales technical specialists and delivery teams to shape, position, and smoothly transition solutions from sale to implementation.
• Pipeline Discipline: Manage your pipeline, deal progression, and forecasting with high discipline and accuracy using our CRM platform (ConnectWise).
• Ecosystem Engagement: Actively liaise with vendors, distributors, and partners to support deal progression and solution design.

Skills & Experience Required

Essential:

• Proven Track Record: 3–5 years of experience in sales, account management, or business development within a B2B technology environment.
• Domain Knowledge: Experience working with customers across collaboration, contact center, networking, or security solutions.
• Commercial Mindset: Demonstrated ownership over sales targets, KPIs, forecasting, and revenue outcomes.
• CRM Proficiency: Experience utilizing CRM platforms (ConnectWise or similar) for pipeline hygiene.
• Communication: Strong communication skills with the ability to bridge the gap between technical and business stakeholders.
• Mobility: Flexibility to travel approximately 15–20% for customer engagement and industry events.

Desirable:

• Exposure to Cisco technologies including Webex, Meraki, or Cisco Security.
• Experience working within an IT partner, reseller, or distributor environment.
• An understanding of unified communications or contact center architectures.
• A relevant degree in Business, IT, or a related field.

A Typical Day in This Role

• Morning: Review your pipeline, prioritize key accounts, and align with internal teams on next steps.
• Mid-morning: Engage directly with customers through calls or face-to-face meetings to uncover business priorities and progress opportunities.
• Afternoon: Collaborate with technical teams on solution design and proposal generation, ensuring CRM activity and forecasts are completely accurate.
• Ongoing: Maintain deal momentum through proactive follow-ups, internal coordination, and high-standard customer care.

What We Offer

• Continuous Growth: Ongoing training and development across Cisco technologies and advanced sales capabilities.
• Strong Delivery Support: Access to elite pre-sales technical specialists and delivery teams to ensure your client solutions succeed.
• Clear Pathways: Clear performance expectations with structured support, coaching, and the opportunity to grow within a scaling business.
• Competitive Rewards: An attractive remuneration package paired with performance-based incentives.
• Great Culture: A collaborative, team-focused environment with a strong customer-first mindset.

We are committed to diversity, inclusion, and equal opportunity. We welcome applications from candidates of all backgrounds.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.