Sales Engineer

Yealink; Australia; On-site; AUD 70,000 - 110,000; Full time

Job summary

Yealink, a global provider of UC&C solutions, is seeking a remote Technical Support Specialist based in Australia to support regional resellers and end users with Teams phone and video products. This role is remote with occasional on-site visits and demos.

You will deliver trainings, document issues, and collaborate with sales engineering to resolve complex problems, ensuring high customer satisfaction across Australia.

Qualifications

• Bachelor degree or above in communication, electronics, or related fields.
• Strong problem-solving and troubleshooting skills.
• Familiarity with computer systems and mobile devices.
• Nice to have knowledge of Microsoft Teams room and Zoom Room.
• Basic understanding of network configuration and troubleshooting.
• Excellent customer service and communication skills.

Responsibilities

• Provide technical support for Yealink Teams phone/video products to regional resellers and end users via phone, email, or onsite.
• Deliver online or onsite product trainings and demos for resellers and end user IT teams.
• Document customer questions and update internal knowledge bases and technical documentation.
• Collaborate with internal sales engineering to resolve complex issues.
• Coordinate with sales team to align projects and reseller information.

Skills

Customer service

Troubleshooting

Technical support

Communication

Education

Bachelor degree or above

Tools

Microsoft Teams

Zoom Room

Job description

About the Company: Yealink (Stock Code: 300628) is a global-leading provider of Unified Communication & Collaboration Solutions specialized in video conferencing, voice communications, and collaboration, dedicated to helping every person and organization embrace the power of Easy Collaboration, High Productivity. https://www.yealink.com/en

About the Role: The is a remote role based in Sydney or Melboume.

Responsibilities:

• Provide timely and professional technical support and guidance about design, configuration, deployment and troubleshooting of Yealink Microsoft Teams phone and video related products to regional resellers, end users through telephone, email, or onsite visit, etc.
• Provide online or onsite product trainings and demos for resellers and end user IT team, maintain good customer technical person relationship.
• Document customer technical questions, assist in updating and maintaining internal knowledge bases and technical documentation.
• Collaborate with internal sales engineer team to resolve complex technical issues.
• Collaborate with internal sales team to sync up projects or reseller necessary business information.

Qualifications:

• Communication, electronics, computer and other related majors, bachelor degree or above.
• Strong problem-solving and troubleshooting skills.
• Familiarity with computer systems, mobile devices, or other tech products.
• Understand Microsoft Teams room and Zoom Room technology *Nice to have.
• Understand Audio visual industry and technology *Nice to have.
• Basic understanding of network configuration and troubleshooting.
• Excellent customer service awareness, communication and coordination, strong ability to promote implementation.
• Excellent communication and written expression skills, able to independently carry out customer visits / on-site DEMO / speaking in industry event and other key Business.

Pay range and compensation package: Competitive salary based on experience.

Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices and encourage applications from all qualified individuals.