Mobile Claims Specialist - Return-to-Work & Field Support

EML; Adelaide; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work options

Wellbeing program

Discounts via RewardsHub

Learning and development opportunities

Employee Assistance Program

Parental leave up to 16 weeks

Job summary

EML is a leading Workers Compensation and Personal Injury Claims Management business based in Adelaide. We support injured workers through their recovery and return-to-work journey, meeting workers and employers face-to-face at worksites and clinics, and coordinating support for the best outcomes.

This permanent, full-time role offers hybrid work after training, comprehensive training, and a clear path to a long-term career with EML.

Qualifications

• Excellent customer service and communication in person.
• Ability to influence and negotiate outcomes.
• Proficient with computer systems and records management.

Responsibilities

• Create and drive RTW plans while liaising with stakeholders to ensure Return to Work outcomes.
• Collaborate with claims specialists, liability specialists & other experts to manage a portfolio of claims.
• Conduct community-based visits to worksites or medical clinics to deliver face-to-face assistance.
• Provide clear information to educate employers about health benefits and returns-to-work impacts.

Skills

Customer service

Communication skills

Problem solving

Relationship building

Autonomy

Driver's license

Independent worker

Negotiation

MS Office

CRM software

Records management

Tools

MS Office

CRM software

Records management systems

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business based in Adelaide. We support injured workers through their recovery and return-to-work journey, meeting workers and employers face-to-face at worksites and clinics, and coordinating support for the best outcomes.

This permanent, full-time role offers hybrid work after training, comprehensive training, and a clear path to a long-term career with EML.