Program Manager - Domestic and Family Violence

Lutheran-Services-Florid; Brisbane; Presencial; AUD 82 000 - 86 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Superannuation

Salary packaging

Staff discounts & benefits

Resumo da oferta

Lutheran Services Brisbane seeks an experienced Program Manager for Domestic and Family Violence to lead trauma-informed programs, ensuring safe and effective service delivery for women and children. You will guide a dedicated team, oversee complex cases, and coordinate with frontline staff to deliver strong outcomes.

You will manage planning, reporting and continuous improvement, while maintaining compliance and strong relationships with internal teams and community partners across the Brisbane

Qualificações

• Leadership experience mentoring multidisciplinary teams in crisis settings.
• Ability to manage complex, high-risk client matters and guide staff.
• Understanding of Queensland domestic and family violence legislation and safeguarding.

Responsabilidades

• Oversee planning, delivery and improvement of programs to achieve strong outcomes.
• Ensure programs are well-coordinated, compliant and quality-driven.
• Lead end-to-end delivery across multiple service areas.
• Monitor budgets, resources and program outcomes.
• Support reporting, planning and strategic program development.
• Build relationships with internal teams, external partners and stakeholders.
• Drive continuous improvement and innovation across programs.

Conhecimentos

Leadership experience

Multidisciplinary teams

Crisis service environment

Stakeholder relationship building

Formação académica

Social Work / Human Services degree

Descrição da oferta de emprego

Program Manager - Domestic and Family Violence

Job No: MNMPM2624204 Location: Brisbane, Queensland

Are you a passionate and experienced leader committed to making a meaningful difference in the lives of women and children impacted by domestic and family violence?

We are seeking a dedicated and dynamic Program Manager - Domestic and Family Violence to join our team. This is an exciting opportunity to provide strong operational leadership, inspire and support a passionate team, and drive the delivery of high-quality, trauma-informed services that empower women and children to rebuild their lives in safety.

Location: Brisbane - QLD
Role Type: Full Time | Monday to Friday | 9.00 am - 5.00 pm & participate on the on call roster
Remuneration: $59.53 - $62.17ph +Super + Salary Packaging + Access to staff discounts & benefits

You will play a key role in strengthening service delivery, fostering a positive and accountable team culture, and ensuring our programs remain responsive to the complex and evolving needs of the women and children we support.

What You'll Be Responsible For:
You'll oversee the planning, delivery, and continuous improvement of programs, ensuring they are well-coordinated, compliant, and focused on achieving strong outcomes for participants and stakeholders.

• Leading the end-to-end delivery of programs across multiple service areas
• Managing program performance, ensuring quality, compliance, and consistency
• Working closely with Team Leaders and frontline teams to support effective service delivery
• Monitoring budgets, resources, and program outcomes
• Driving continuous improvement initiatives and innovation across programs
• Building strong relationships with internal teams, external stakeholders, and community partners
• Supporting reporting, planning, and strategic program development

What You'll Bring:

• Strong organisational, problem-solving and decision-making skills, with the ability to balance competing priorities in a fast-paced and complex crisis service environment.
• Experience leading, mentoring and developing multidisciplinary teams, fostering a positive, accountable and high-performing workplace culture.
• Demonstrated ability to manage complex and high-risk client matters, support critical decision-making and provide guidance to staff in crisis situations.
• Understanding of relevant Queensland domestic and family violence legislation, child protection obligations, safeguarding requirements and information-sharing frameworks.
• Relevant tertiary qualifications in Social Work, Human Services, Psychology, Community Services or a related discipline.
• Current Blue Card, NDIS Screening, Police Check and Queensland Driver's Licence.
• Highly Regarded-
• Previous leadership experience within a women's refuge, crisis accommodation or specialist domestic and family violence service.

Why Choose Us?

• Salary PackagingBenefits:take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts:on Health Insurance, Energy, IT & Appliances, Travel & More.
• Employee Assistance Programfor wellbeing support.
• Fitness Passport- Stay active with discounted Gym Memberships for you and your family.
• Ongoing Training & Developmentopportunities to grow your career

About Us:Part of Lutheran Services, our Domestic and Family Violence refuge provides a secure, supportive and sociable place for women and children to rebuild lives and connect with others. The refuge accommodation offers comprehensive support services on-site, including a children's counsellor, helping families face the challenge of starting anew.

About Us

We draw on our rich Lutheran tradition of caring for everyone - the individual, family and the community. We support older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship.

We are committed to providing safe, respectful and inclusive environments where our staff, residents, clients, children and young people are protected from harm. Safeguarding children is everyone's responsibility, and we promote a culture where the safety, wellbeing and rights of children are always a priority.

Together with the congregations that founded us, we've been serving Queenslanders since 1935. We are a not-for-profit organisation with more than 2,200 dedicated people, working across more than 20 sites from South-East to Central Queensland.

At Lutheran Services you'll love what you do Lutheran Services Lutheran Services 147 subscribers

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