Case Manager

NGARE EMPLOYMENT SOLUTIONS PTY LTD; Ballina Shire; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary package

Career progression opportunities

Job summary

StateCover in Ballina, NSW, is seeking an experienced Case Manager to join our dedicated Claims team, managing a portfolio of workers' compensation claims with a focus on early intervention and getting injured workers back to work. This role offers hybrid working arrangements from our Ballina location.

You will oversee the full lifecycle of claims, collaborating with injury management specialists and technical advisors to achieve cost-effective, compliant outcomes while delivering compassionate

Qualifications

• Experience in case management is preferred but not essential.
• Experience working in a highly resilient team that works together to achieve outcomes.
• Strong customer-focused experience with an empathetic and collaborative style.
• Problem-solving expertise to navigate complex scenarios and develop strategic solutions.
• Relationship-building skills that enable you to influence outcomes and collaborate effectively.
• Attention to detail and commitment to timely, professional service delivery.

Responsibilities

• Supporting injured workers with early intervention, optimising medical treatment and rehabilitation to promote and support recovery and return-to-work outcomes.
• Reviewing, assessing and determining workers compensation benefits including weekly compensation, medical treatment and work capacity decisions.
• Managing both physical and psychological injuries, some of which require legal considerations and coordinating investigations.
• Applying legislative frameworks strategically to achieve cost-effective, compliant outcomes.
• Building strong relationships with Members, proactively communicating developments and collaborating on claims strategies.
• You will be supported by injury management specialists, technical advisors and enabling true collaboration on the most challenging claims.

Skills

Case management experience

Customer focus

Problem solving

Relationship building

Attention to detail

Empathy

Job description

About StateCoverStateCover's purpose is to keep people safe, well and working. A SIRA licensed specialised insurer, we deliver workers compensation insurance solutions exclusively for local Government in NSW. As a Mutual, we work differently. We're trusted partners to our Members (insured local councils), collaborating closely to protect their workforce and minimise the impact of workplace injuries.

The Role

Join our dedicated Claims team as a Case Manager, where you'll strategically manage a portfolio of workers compensation claims, focused on early intervention and returning injured workers back to work.

Your focus will span the full lifecycle of claims management:

• Supporting injured workers with early intervention, optimising medical treatment and rehabilitation to promote and support recovery and return-to-work outcomes
• Reviewing, assessing and determining workers compensation benefits including weekly compensation, medical treatment and work capacity decisions
• Managing both physical and psychological injuries, some of which require legal considerations and coordinating investigations
• Applying legislative frameworks strategically to achieve cost-effective, compliant outcomes
• Building strong relationships with Members, proactively communicating developments and collaborating on claims strategies
• You will be supported by injury management specialists, technical advisors and enabling true collaboration on the most challenging claims.

About You

You're an experienced case manager with a passion for workers compensation and helping people through difficult times. You bring:

• Case management experience, desirable but not essential
• Experience working in a highly resilient team that works together to achieve outcomes
• Strong customer‑focused experience with an empathetic and collaborative style
• Problem‑solving expertise - you can navigate complex scenarios and develop strategic solutions
• Relationship‑building skills that enable you to influence outcomes and collaborate effectively
• Attention to detail and commitment to timely, professional service delivery
• Most importantly a genuine care for people and a desire to make a difference in their lives

Why StateCover?

A career, not just a job. We invest in our people because we know that's how we deliver for our Members and their injured workers.

What you'll gain

The opportunity to work alongside experienced workers compensation professionals in a collaborative, supportive environment. You'll have access to talented specialists while accessing ongoing training and development opportunities. Enjoy hybrid working arrangements with work-lifebalance from our Ballina location. We offer a competitive salary package, comprehensive benefits, reward and recognition programs, and clear career progression pathways within an inclusive culture where you're genuinely set up to succeed.

The difference you'll experience

As a mutual and specialised insurer, we can focus on what matters - optimal outcomes for injured workers and our Members. You'll have the autonomy to make decisions, the support to handle complexity, and the satisfaction of seeing your work create real change.

Applicants must have permanent work rights in Australia. All applications are treated with strict confidentiality.

StateCover is committed to building an inclusive and diverse workplace. We welcome applications from all candidates who meet the needs of this role.

Only shortlisted candidates will be contacted. Background screening including reference checks and police checks will be required for successful applicants. For details on how we manage your information, please see ourRecruitment Notification and Consent Statement via our website.